Courtney Altom
Silver Springs
Summary
Competent Medical Social Worker experienced in providing patients with necessary education, coordinating program referrals and determining appropriate treatment plans. Proficient in documenting changes, maintaining records and working with insurance companies. Prepared to apply 10 years' experience in the field and take on a dynamic new role at your facility.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Hca Ocala Regional Medical Ctr
11.2023 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Maintained clean and safe environment to promote patient safety and comfort.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
Medical Assistant
Suncoast Skin Solutions
10.2020 - 10.2023
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Referral Coordinator
Ocala Lung and Critical Care
01.2020 - 10.2020
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Documented services and collected required data for evaluation.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Entered confidential patient information and updated electronic records in database.
- Tracked referral request progress and resolved issues to maintain smooth processing.
- Followed-up with insurance companies and individuals to resolve discrepancies.
- Pulled patient charts for upcoming appointments.
- Kept department clean, organized and professional.
- Scanned incoming documentation.
- Set up patient charts and documented information in various company software.
- Managed up to 40 patient referrals daily through multi-line telephone system.
Referral Coordinator
VIP care
08.2016 - 06.2018
- Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
- Analyzed information from interviews, educational, and medical records, consultation with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services.
- Gathered and verified insurance requirements to meet payer requirements.
- Entered confidential patient information and updated electronic records in database.
- Tracked referral request progress and resolved issues to maintain smooth processing.
Referral Specialist
Florida medical Associates
11.2013 - 07.2016
- Gathered and verified insurance requirements to meet payer requirements.
- Entered confidential patient information and updated electronic records in database.
- Assisted patients by answering questions and providing information regarding referrals.
- Tracked referral request progress and resolved issues to maintain smooth processing.
- Contacted patients to confirm or reschedule appointments to minimize no-show appointments.
- Called patients to schedule urgent appointments, consistently double-checking information and availability.
Education
GED -
Marion Technical College
Ocala, FL02.2010
Skills
- Anatomy and physiology terms
- Insurance precertification processes
- Accurate documentation
- Multi-line phone proficiency
- Gathering referrals
- Coordinating services
- Managing records
- Insurance billing
- Customer service
- Problem resolution
- Communications
- Organization
- First Aid/CPR
- Administrative support
- Patient scheduling
- Medical recordkeeping
- ICD-9 coding experience
- Data entry
- Billing procedures
Certifications
- Medical Assisting in Dermatology
Contact
Silver Springs, FL 34488
Education and Training
Ocala, FL
Certification
- Patient Care Technician Certification (PCT) - National Healthcareer Association.
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
Timeline
Patient Care Technician
Hca Ocala Regional Medical Ctr
11.2023 - Current
Medical Assistant
Suncoast Skin Solutions
10.2020 - 10.2023
Referral Coordinator
Ocala Lung and Critical Care
01.2020 - 10.2020
Referral Coordinator
VIP care
08.2016 - 06.2018
Referral Specialist
Florida medical Associates
11.2013 - 07.2016
GED -
Marion Technical College
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