Courtney Amos
Sacramento,CA
Summary
Results-driven professional with significant expertise in client management and contract negotiation. Possesses track record of securing favorable agreements and streamlining processes. Known for fostering team collaboration and maintaining flexibility to meet evolving demands.
Professional with comprehensive experience and readiness for role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lifeline Agent - (Free Phones for Low Income)
Standup Wireless
12.2024 - 06.2025
- Delivered exceptional customer service, resolving issues and enhancing client satisfaction.
- Facilitated communication between departments to improve operational efficiency and workflow.
- Analyzed customer data to identify trends and inform strategic decision-making processes.
- Developed training materials that enhanced staff knowledge and improved service delivery outcomes.
- Implemented feedback mechanisms to gather customer insights and drive service improvements.
- Coordinated team meetings, fostering collaboration and sharing of best practices among staff members.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Package Handler
FedEx
05.2023 - 11.2024
- Ensured compliance with company policies regarding packaging standards, labeling requirements, and shipping regulations
- Contributed to process improvement initiatives by suggesting ideas for streamlining packing operations
- Maintained accurate records of packed orders including tracking numbers, contents lists, weights, dimensions etc
- Operated material handling equipment to efficiently sort and deliver packages.
- Maintained accurate inventory records using FedEx tracking systems.
Package Handler Supervisor
UPS
11.2021 - 03.2023
- Assisted in the loading and unloading of trucks or containers
- Communicated effectively with supervisors regarding any issues or concerns related to warehouse operations
- Resolved discrepancies between physical stock count and system records through thorough investigation
- Supervised daily operations of package handling team, ensuring adherence to safety protocols and efficiency standards.
- Coordinated workflow among staff to optimize package sorting and delivery processes.
Material Handler
Wayfair
04.2019 - 10.2021
- Maintained inventory accuracy by conducting regular cycle counts and reconciling discrepancies
- Implemented safety protocols, resulting in zero accidents or injuries during tenure as a material handler
- Assisted in the packaging and labeling of finished products for shipment to customers
- Worked closely with production team to provide them with necessary materials in a timely manner
- Utilized computer systems to track inventory levels, monitor stock movements, and generate reports
- Collaborated with purchasing department to ensure timely delivery of materials needed for production
- Organized storage areas to optimize space utilization and facilitate easy retrieval of materials
- Implemented barcode scanning system for tracking inventory movement accurately
- Coordinated with suppliers regarding deliveries, ensuring timely receipt of required raw materials
- Optimized loading processes by implementing a new system that reduced loading time by XX%
- Managed inventory control processes, ensuring accurate stock levels and organization.
- Operated forklifts and pallet jacks to efficiently move materials throughout warehouse.
Education
High School Diploma -
San Joaquin Delta College
Stockton, CA06.2018
Skills
- Data entry
- Microsoft Office
- Microsoft Excel
- Customer service
- Personal fitness trainer
- Phone etiquette
- English
- Communication skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- CPR Certification
- Certified Fitness Instructor
Languages
English
Professional Working
Timeline
Lifeline Agent - (Free Phones for Low Income)
Standup Wireless
12.2024 - 06.2025
Package Handler
FedEx
05.2023 - 11.2024
Package Handler Supervisor
UPS
11.2021 - 03.2023
Material Handler
Wayfair
04.2019 - 10.2021
High School Diploma -
San Joaquin Delta College
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