Courtney Anderson
Niagara Falls,NY
Summary
Motivated professional with solid background enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable, strategic approaches. Performance-driven and industrious attitude with innovative mentality focused on driving company success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bartender Trainer
Nacho Daddy
Las Vegas, NV
11.2023 - 08.2024
- Collaborated with other departments to ensure that all employees are trained on their respective roles effectively.
- Ensured compliance with local health regulations related to food handling and alcohol service.
- Instructed trainees on how to properly use POS systems as well as handle cash transactions accurately.
- Monitored inventory levels of liquor supplies at the bar regularly and ordered replenishments when necessary.
- Greeted customers and provided excellent customer service.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Assistant General Manager
Zen Leaf Dispensaries
Las Vegas , NV
01.2021 - 01.2024
- Implemented successful business strategies to increase revenue and target new markets.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Helped team develop specialized projects, events and promotions.
- Oversaw payroll preparation and administration for staff.
- Enhanced team engagement and performance with daily updates and informational meetings.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Prepared weekly schedules for staff members based on their availability.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Ensured that customer service standards were met or exceeded at all times.
Lead Bartender
Buffalo Wild Wings
Decatur And Las Vegas, IL And NV
06.2015 - 12.2020
- Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
- Monitored bar inventory and promptly restocked low items before depletion.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Effectively multitasked within fast-paced environment.
- Balanced daily registers and generated sales reports for management.
- Collected and organized daily till totals and tips.
Assistant Manager
Solar Tan
Decatur, IL
03.2012 - 10.2015
- Ensured compliance with safety regulations and company policies.
- Developed a system for tracking inventory and ordering supplies as needed.
- Explained the benefits of using different types of tanning beds and lotions.
- Educated customers on proper use of equipment and safety procedures for tanning beds.
- Maintained a clean and sanitary environment in the salon at all times.
- Performed regular maintenance checks on all tanning equipment, including lamps, fans, and timers.
- Conducted weekly sales promotions to attract new business opportunities.
- Resolved customer complaints promptly and professionally in accordance with company policy.
- Responded quickly to emails or phone inquiries regarding product availability or pricing information.
- Kept patient health and personal information private and confidential.
Education
High School Diploma -
Eisenhower High School
Decatur, IL05-2012
Skills
- Problem-solving abilities
- Trustworthy Performance
- Strong Organizational Abilities
- Time Management
- Adaptability and Flexibility
- Effective Multitasking
Accomplishments
- Academic Honor Award, Fall 2013
- Certification in Early Childhood Education, Spring 2013
Certification
- OSHA Certified
Affiliations
- Professional Dog Sitter and Walker
References
References available upon request.
Timeline
Bartender Trainer
Nacho Daddy
11.2023 - 08.2024
Assistant General Manager
Zen Leaf Dispensaries
01.2021 - 01.2024
Lead Bartender
Buffalo Wild Wings
06.2015 - 12.2020
Assistant Manager
Solar Tan
03.2012 - 10.2015
- OSHA Certified
High School Diploma -
Eisenhower High School
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