Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Work Preference
Quote
Websites
Timeline
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COURTNEY ANDERSON

COURTNEY ANDERSON

Bloomington,MN

Summary

Result-driven instructional design professional with over a decade of achievement in the development of high-impact learning solutions that measurably improve performance and engagement. Track record of leading interdisciplinary teams, managing high-complexity projects, and delivering data-driven models of instruction. Extensive experience with needs analysis, curriculum design, and collaboration with stakeholders in diverse environments. Dedicated to creating innovative, adjustable training initiatives for adults and youth that develop talent and operational readiness to achieve measurable outcomes.

Overview

19
19
years of professional experience

Work History

English Teacher

Prior Lake
09.2013 - Current
  • Company Overview: ISD-719
  • Collaborated cross-functionally with colleagues to design and refine engaging, outcome-driven learning plans tailored to meet varied user needs—parallel to supporting client success and satisfaction.
  • Boosted engagement by 15% through personalized learning strategies, creative content delivery, and consistent touchpoints—skills directly applicable to driving user adoption and engagement.
  • Created performance-based assessments aligned with clear benchmarks, offering choice and transparency—mirroring the goal-setting and success plan development expected in CSM roles.
  • Managed communication, learning plans, and progress monitoring for a user base of 120+ individuals, demonstrating scalability and the ability to meet diverse client needs.
  • Embedded social-emotional support strategies into learning to improve engagement and retention—skills transferable to high-touch client relationship management.
  • Cultivated a client-centered environment to foster trust, psychological safety, and consistent engagement—essential for long-term client retention and satisfaction.

Server

Smack Shack
05.2006 - Current
  • Trained and onboarded new servers by breaking down complex tasks into clear, step-by-step instructions—demonstrating strong facilitation and coaching skills.
  • Adapted communication style in a fast-paced environment to effectively meet the needs of diverse guests and team members, mirroring learner-focused communication in training settings.
  • Resolved conflicts and addressed real-time customer concerns with empathy and professionalism, showcasing emotional intelligence and problem-solving essential for engaging and supporting learners.

Education

Master of Arts - Education

Hamline University
St. Paul, MN
01.2017

Bachelor of Arts - English Education

University of Wisconsin Eau-Claire
Eau Claire, WI
01.2013

Skills

  • Communication
  • Curriculum Development
  • Facilitation
  • Relationship Management
  • Problem Solving & Critical Thinking
  • Adaptability
  • Instruction Design & Resource Planning
  • LMS & Technology Proficiency

Interests

Traveling around the world, reading for pleasure and professional development, volunteering in the community, running 5ks

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

HybridOn-SiteRemote

Important To Me

Career advancementWork-life balanceCompany CultureWork from home option

Quote

"Why, sometimes I've believed as many as six impossible things before breakfast."
Lewis Carroll

Timeline

English Teacher

Prior Lake
09.2013 - Current

Server

Smack Shack
05.2006 - Current

Bachelor of Arts - English Education

University of Wisconsin Eau-Claire

Master of Arts - Education

Hamline University

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COURTNEY ANDERSON