Courtney Andrews
Portland,OR
Summary
Dedicated and compassionate professional with a Bachelor's of Science in Psychology and a proven track record in effectively working with emotionally disturbed and behaviorally delinquent individuals. Experienced in crisis management, staff training, and fostering a supportive environment. Skilled in communication, mediation, collaborative problem-solving, and conflict resolution.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Weekend Supervisor
St. Mary's Home For Boys
02.2024 - Current
- Maintain a safe and secure environment for staff and clients through consistent monitoring of facility conditions.
- Oversee the care and guidance of adolescent boys with emotional and behavioral challenges.
- Plan and execute monthly themed activities and events for the residents.
- Ensure proper registration and approval of weekend visitors by coordinating with Case Manager/Administration
- Maintain an on-call presence during crises or disruptions, ensuring stability and safety within the residential setting
- Contribute to the training of new personnel, conducting performance assessments, and providing constructive feedback
Residential Counselor
St. Mary's Home For Boys
10.2022 - 02.2024
- Monitored and documented resident interactions thoroughly, maintaining accurate records for case management purposes.
- Advocated for resident needs within interdisciplinary team meetings, ensuring appropriate levels of care were provided consistently across all cases.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Collaborated with multidisciplinary team to develop comprehensive treatment plans, improving residents' progress while providing emotional support
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Provided guidance to new Residential Counselors during their onboarding process, supporting successful integration into the team environment.
Youth Care Worker
Hawthorn Heights
07.2022 - 09.2022
- Monitored activities diligently to uphold a secure and conducive environment for the youth residents
- Demonstrated exemplary conduct to serve as a positive role model for the youth, fostering a culture of responsibility and respect
- Conducted daily monitoring of participant activities, meticulously documenting any pertinent changes or incidents that occurred
- Offered transportation services for school attendance, medical appointments, and other essential requirements, ensuring timely and safe travel arrangements.
Bar Tender
Lazy Hiker Brewing Company
06.2020 - 09.2022
- Provided exceptional customer service by greeting, taking orders, and offering recommendations based on preferences
- Managed cash, credit card transactions, and other payment methods accurately.
- Restocked supplies as needed to ensure smooth operations.
- Enforced responsible drinking practices and ensured compliance with regulations.
- Worked closely with fellow bar team members, servers, and kitchen staff for efficient operations.
- Adhered to health, safety, and food handling regulations, including emergency protocol for accidents or disturbances.
Legal Assistant
The Law Office of Nathan Earwood
10.2020 - 06.2022
- Assist in drafting, proofreading, and filing legal documents like pleadings, motions, and agreements supporting legal strategies
- Serve as a primary contact for clients, scheduling appointments and providing case updates
- Enter case information into legal databases, ensuring accurate and accessible records
- Handle administrative tasks such as managing calendars and processing client-related paperwork
- Assist in ensuring compliance with legal ethics rules, maintaining confidentiality, and supporting file closure processes.
Education
Bachelor's of Science in Psychology -
Western Carolina University
Cullowhee, NC05.2020
Garner-Webb University
Boiling Springs, NC05.2017
Skills
- Communication
- Mediation
- Prioritization
- Collaborative Problem-Solving
- De-escalation
- Conflict Resolution
Certification
- CPR Certified
- CPI Certified (Crisis Prevention Institute)
- Trained extensively in CPS (Collaborative Problem-Solving)
Relevant Experience
Residential Assistant at Western Carolina University
(August 2018 - May 2020)
Responsible for fostering a supportive and inclusive community within student housing, offering guidance and support to residents. Oversaw residence hall activities, enforced policies, and served as a resource for students' academic and personal needs.
Summer Conference Assistant at Western Carolina University
(May 2019 - August 2020)
In a leadership role for seven conferences, responsible for organizing conference housing, including room arrangements, special accommodations, and managing room changes. Also served as the 24-hour "on-call" contact, overseeing the entire conference population on campus during designated periods.
Timeline
Weekend Supervisor
St. Mary's Home For Boys
02.2024 - Current
Residential Counselor
St. Mary's Home For Boys
10.2022 - 02.2024
Youth Care Worker
Hawthorn Heights
07.2022 - 09.2022
Legal Assistant
The Law Office of Nathan Earwood
10.2020 - 06.2022
Bar Tender
Lazy Hiker Brewing Company
06.2020 - 09.2022
Bachelor's of Science in Psychology -
Western Carolina University
Garner-Webb University
Similar Profiles
Danielle Saint Victor, MS, CCC-SLPDanielle Saint Victor, MS, CCC-SLP
Speech-Language Pathologist CF/CCC-SLP at St. Mary's Home CareSpeech-Language Pathologist CF/CCC-SLP at St. Mary's Home Care
Sajith ChaturangaSajith Chaturanga
Care Giver at ST Mary's Elder's HomeCare Giver at ST Mary's Elder's Home
Angelin JTAngelin JT
Counselor at St Mary's Home For Destitute ChildrenCounselor at St Mary's Home For Destitute Children
Benjamin HadlerBenjamin Hadler
QA Specification Coordinator at Flowers FoodsQA Specification Coordinator at Flowers Foods
Lyyli MattsonLyyli Mattson
Floral Designer at FreelanceFloral Designer at Freelance