Courtney Anstaett

Front Desk Receptionist

Stormontvail Health

03.2024 - 07.2024

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Answered multi-line phone system and transferred callers to appropriate department or staff member.
Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Completed all tasks in compliance with company policies and procedures.
Increased guest retention by maintaining a welcoming and organized reception area.
Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Resolved customer problems and complaints.
Confirmed appointments, communicated with clients, and updated client records.
Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Collected Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly.
Answered phones promptly and directed calls appropriately.
Screened incoming phone calls, taking messages or forwarding to appropriate staff.
Updated patient records, medical histories, and contact information for traceability.
Scanned and documented new patient information in electronic health records for registration purposes.
Greeted patients immediately upon arrival, providing excellent customer service.
Processed payment transactions for cash, checks, and credit and debit cards.
Collected co-payments and co-insurance and issued appropriate receipts during check-in.
Greeted patients and visitors in a friendly manner to ensure a positive experience.
Scheduled appointments, managed calendars, and coordinated meetings efficiently.
Organized and filed patient medical records.
Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.
Used basic knowledge of medical terminology in daily office tasks.
Scanned documents into the electronic health record system securely.
Maintained confidentiality of patient information according to HIPAA regulations.
Performed basic clerical duties such as photocopying documents or scanning files.
Provided excellent customer service to all patients, staff members, and visitors.
Verified insurance benefits prior to treatment for accurate billing process.
Entered data into electronic health record system accurately and timely.
Evaluated daily schedules, accommodating patient flow and minimizing missed appointments.
Organized paperwork for medical records accurately and efficiently.
Assisted with administrative tasks such as filing documents or preparing mailings.
Scheduled patients for exams and screenings.
Reviewed patient charts prior to appointment day for accuracy of information.
Assisted the front office team with additional duties as needed.
Followed up on overdue payments from patients or insurance companies in a professional manner.
Balanced and posted payments to accounts and verified patient eligibility for services.
Responded to emergencies, helping patients in distress and identifying support resources.
Recorded patient and insurance payments, maintaining accurate financial records.
Utilized effective problem solving skills to resolve any conflicts that may arise.
Assisted with medical billing and coding
Kept track of supplies inventory ensuring adequate stock levels at all times.
Processed incoming and outgoing correspondence in accordance with established procedures.
Managed calendar of events and schedules, coordinating appointments for staff members.
Answered telephones and directed calls to appropriate staff.
Scheduled and confirmed patient diagnostic appointments, surgeries, and medical consultations.
Collaborated closely with doctors, nurses and other staff members to ensure smooth operations within the practice.
Transmitted correspondence and medical records by mail, e-mail and fax.
Received and route messages and documents, such as laboratory results, to appropriate staff.
Performed various clerical and administrative functions, such as ordering, and maintaining inventory of supplies.
Greeted visitors, ascertained purpose of visit and directed them to appropriate staff.
Completed documents, case histories, and forms, such as intake and insurance forms.
Maintained medical records, technical library, and correspondence files.
Performed bookkeeping duties, such as credits, and collections, preparing and sending financial statements and bills and keeping financial records.
Compiled and recorded medical charts, reports and correspondence, using typewriter and personal computer.
Transcribed recorded messages and practitioners' diagnoses and recommendations into patients' medical records. payments, processed transactions and updated relevant records.
Operated multi-line telephone system to answer and direct high volume of calls.
Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Summary

Overview

Work History

Front Desk Receptionist

Front Desk Receptionist

Education

GED -

Skills

Timeline

Front Desk Receptionist

Front Desk Receptionist

GED -

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