Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 4-year background maintaining customer satisfaction and contributing to company success.
Hi, I’m
Courtney Armstrong
Watertown,NY
Summary
Overview
5
years of professional experience
Work History
The Spinning GrillWatertown, NY
Assistant Manager
08.2021 - 09.2022
Job overview
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
Zero Latency VR - New YorkWatertown, NY
Game Master
01.2021 - 03.2022
Job overview
- Explained company policies, game rules and safety requirements.
- Developed new, competitive tournament-based gaming field for hundred+ players and hosted successful leagues.
- Kept game and party rooms clean and neat for next guests.
- Watched guests closely to maintain current understanding of gameplay.
- Used debugging techniques to identify issues with computer code and resolve errors.
Comfort Suites HotelEffingham, IL
Receptionist
08.2018 - 01.2021
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Supported various administrative duties by proofreading, night auditing, transcribing and invoicing.
Education
Kaskaskia CollegeCentralia, IL
GED
University Overview
Skills
- Managing Multiple Priorities
- Employee Coaching and Motivation
- Shift Coverage
- Directing Team Members
- Understanding Customer Needs
- Correcting Discrepancies
- Courteous with Strong Service Mindset
- Customer Support
- POS Systems and Ordering Platforms
- Responding to Difficult Customers
- Upbeat and Positive Personality
Timeline
Assistant Manager
The Spinning Grill
08.2021 - 09.2022
Game Master
Zero Latency VR - New York
01.2021 - 03.2022
Receptionist
Comfort Suites Hotel
08.2018 - 01.2021
Kaskaskia College
GED
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