Courtney Armstrong
Houston,Texas
Summary
Commercial truck driver with long-distance tractor-trailer experience delivering freight throughout the United States for various industries in coordination with clients and operators. Seeking to bring Commercial Driving, Logistics Management, Freight Management, and Customer Service to a driver's position in a commercial truck fleet. Possesses a Commercial Driver's License (Class A) with Hazmat and Tanker.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Commercial Truck Driver
Contract Freighters, Inc
Joplin, MO
06.2024 - Current
- Adhered strictly to company policies concerning health and safety standards
- Adhered to all applicable laws and regulations governing the transportation industry
- Checked vehicle's fluid levels, tires and brakes to ensure safe operation
- Verified accuracy of shipping documents including manifests, bills of lading
- Provided excellent customer service when delivering products or services
- Secured materials and equipment for transport to prevent damage to goods during transit
- Maintained safe driving habits to protect property and general public on roadways
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards
Driver Manager/Business Contact
FedEx Ground
Houston, Texas
04.2014 - 12.2023
- Coordinated load planning for drivers using (dynamic route optimization) to maximize efficiency and dispatch delays
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products
- Investigated any accidents or incidents involving drivers or vehicles
- Managed the daily operations of a fleet of drivers and vehicles
- Assisted in resolving customer complaints related to deliveries or other issues
- Identified opportunities to reduce cost and improve productivity
- Ensured all vehicles were properly maintained according to manufacturer specifications
- Reviewed feedback from customers regarding driver performance or services provided
- Scheduled routes for drivers based on delivery requirements and availability
- Implemented on-the-job training activities to cross-train employees on various tasks
- Created and enforced policies and procedures for entire logistics team
- Monitored driver performance, safety compliance and customer service standards
- Tracked driver behavior, timekeeping and attendance
- Responded promptly to inquiries from customers about shipment delays or problems
- Managed day-to-day logistics operations, monitoring incoming deliveries and pickups
- Implemented safety measures such as defensive driving courses for employees
- Coordinated with vendors to ensure timely delivery of supplies or materials
- Trained new hires on company policies, procedures and safety protocols
- Displayed strong telephone etiquette, effectively handling difficult calls
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Completed day-to-day duties accurately and efficiently
- Delivered products to customer locations on time
Delivery Driver
FedEx Ground
Houston, Texas
09.2007 - 04.2014
- Reported any incidents involving the truck or its cargo to management immediately
- Assisted with loading and unloading freight when necessary
- Adhered to company policies and procedures related to safety and security standards
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information
- Maintained accurate logs of vehicle inspections and repair status
Delivery Driver
FedEx Ground
Houston, Texas
06.2002 - 09.2007
- Safely delivering goods in a timely fashion while adhering to speed limits and D.O.T regulations
- Inspected vehicle and maintained gas, oil and water levels
- Promoted positive customer service by delivering on-time shipments and fully resolving issues
- Conducted pre-inspections to keep trucks reliable and well-maintained
Delivery Driver
Airborne Express
Houston, TX
05.2001 - 06.2002
- Received daily delivery instructions and route assignments from dispatch
- Ensured accurate completion of all paperwork associated with deliveries
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations
- Transported and safely delivered items to prevent damage or loss
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle
- Cleaned interior and exterior of delivery vehicle at end of shift as needed
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner
- Performed pre-trip inspections of delivery vehicle according to company guidelines
Education
Commercial Driving License - Truck Driving
Kindle Trucking Academy
Houston, TX04.2024
Associate Degree - Heating, Air Conditioning, And Refrigeration
Universal Technical Institute
Houston, TX05.1996
High School Diploma -
Barbara Jordan Sr
Houston, TX06.1994
Skills
- Commercial Driving
- Customer Service
- Route Management
- Project Planning and Scheduling
- Safety Procedures
- Safety Management
- Incident Reporting
- Logistics Planning
- Logistics Coordination
- Logistics Management
- Fleet Inspections
- Equipment Inspection
- Equipment Maintenance
- Inventory Management
- Cost Reduction
- Truck Driving
- Accurate recordkeeping
- Safe driving skills
- Vehicle inspection
- Equipment inspections
- Operating Equipment - Pallet Jack (Manual and Motorized)
- Hand Trucks
- Experience Navigating with Google Maps
- Trucker Path
- Mapquest
- Mobile GPS Systems
Certification
- Commercial Driving License
- Hazardous Materials and Tanker endorsement
- EPA Type 2 Certifications
- NO DUI'S OR POINTS
References
References available upon request.
Timeline
Commercial Truck Driver
Contract Freighters, Inc
06.2024 - Current
Driver Manager/Business Contact
FedEx Ground
04.2014 - 12.2023
Delivery Driver
FedEx Ground
09.2007 - 04.2014
Delivery Driver
FedEx Ground
06.2002 - 09.2007
Delivery Driver
Airborne Express
05.2001 - 06.2002
Commercial Driving License - Truck Driving
Kindle Trucking Academy
Associate Degree - Heating, Air Conditioning, And Refrigeration
Universal Technical Institute
High School Diploma -
Barbara Jordan Sr
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