Courtney Armstrong
Salon Sol
NAPLES
5
years of professional experience
Licensed Esthetician and Licensed Cosmetologist with experience in skincare, client consultations, skin analysis, and professional customer service. Knowledgeable in facial treatments, dermaplaning, extractions, waxing, and home-care recommendations. Experienced in front desk operations, appointment scheduling, client communication, and maintaining a clean, professional environment. Passionate about skincare and eager to contribute to a dermatology practice while continuing to expand clinical knowledge and patient-care experience.
Work History
Front Desk/Salon Stylist
2 Years 2 Months- Conducted client consultations to assess individual needs and recommend appropriate services.
- Provided personalized services while maintaining a professional and comfortable client experience.
- Educated clients on professional and at-home skincare/haircare products and proper maintenance.
- Maintained a clean, organized, and sanitary workstation in accordance with state regulations.
- Managed appointment scheduling and maintained an organized daily schedule.
- Built strong client relationships through attentive communication and personalized service.
- Collaborated with team members to maintain an efficient, professional salon environment.
Front Desk Receptionist/Assistant Manager
3 Years 1 Month- Welcomed clients and provided professional, personalized customer service in a high-volume spa environment.
- Managed appointment scheduling, check-in/check-out procedures, and daily front desk operations.
- Maintained accurate client records and handled confidential client information professionally.
- Educated clients on skincare services, products, memberships, and treatment options.
- Assisted with daily operations, staff scheduling, inventory management, and team communication.
- Trained and mentored new front desk associates on customer service, booking procedures, and company policies.
- Addressed client concerns professionally and worked to resolve issues while maintaining client satisfaction.
- Maintained a clean, organized, and professional reception area.
Education
- Licensed Esthetician
- Licensed Cosmetologist
Skills
Skin Analysis & Consultations
Customized Facial Treatments
Client/Patient Education
Product & Home-Care Recommendations
Infection Control & Sanitation
Appointment Scheduling
Client Record Management
Customer Service
Professional Communication
Time Management
Retail & Product Knowledge
Timeline
Front Desk/Salon Stylist
Salon Sol
01.2024 - 03.2026Read More
Front Desk Receptionist/Assistant Manager
Hand And Stone
01.2021 - 02.2024Read More
The Skincare Academy
from Licensed Esthetician
Read More
Paul Mitchell The School
from Licensed Cosmetologist
Read More