Courtney Assanti
Cranston,RI
Summary
Dedicated Customer Service Professional with practiced interactive skills to deliver premium customer service to clients. Offering collaborative and adaptive skills to work seamlessly with team members in a fast-paced environment to drive the attainment of collective goals.
Overview
19
19
years of professional experience
Work History
Personal Shopper
Instacart
08.2019 - Current
- Enhanced client satisfaction by providing personalized shopping experiences based on individual styles and preferences.
- Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.
- Streamlined order processing and fulfillment by implementing efficient organizational techniques and time management strategies.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
Delivery Driver
DoorDash
03.2018 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
Canine Coach
Dogtopia
04.2021 - 09.2021
- Ensured a safe and clean environment for dogs by performing routine cleaning tasks in kennel areas.
- Promoted canine safety by adhering to strict handling procedures, reducing incidents of bites or injuries.
- Collaborated with team members to ensure efficient daily operations, resulting in optimal care for all animals at the facility.
- Improved facility cleanliness through diligent maintenance of dog living areas, feeding stations, and play spaces.
Clean Team Member
Whole Food Market
08.2020 - 03.2021
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Enhanced cleanliness by performing regular sweeping, mopping, and vacuuming tasks.
- Maintained a healthy environment by disinfecting surfaces and removing trash daily.
Grocery Team Member
Whole Food Market
02.2019 - 08.2020
- Enhanced customer satisfaction by efficiently stocking shelves and maintaining a clean store environment.
- Assisted in inventory management for optimal product availability and reduced waste.
- Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
- Provided exceptional customer service, answering questions and helping customers locate items.
Sales Floor Associate
Target
02.2014 - 11.2016
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Boosted store sales by effectively cross-selling and upselling products to customers.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
Barn Hand
Twin Willows Stables
05.2005 - 10.2014
- Increased overall barn efficiency by implementing effective cleaning and maintenance routines.
- Enhanced animal well-being through attentive care, proper feeding, and regular health checks.
- Contributed to a safe working environment by promptly addressing hazards and maintaining clean workspaces.
- Streamlined daily operations with diligent record-keeping of animal health, feed inventory, and equipment maintenance logs.
Hostess/Cashier
Chelo’s
09.2012 - 04.2013
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Customer Service Sales Clerk
Marshalls
02.2010 - 04.2012
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Boosted sales through effective product recommendations tailored to individual customer needs.
- Managed high call volume while maintaining a professional and friendly demeanor with all customers.
- Maintained up-to-date knowledge of products, features, and promotions to better assist customers.
Front End Associate
Tomaselli’s Restaurant
07.2009 - 01.2010
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
- Maximized revenue by upselling menu items and promoting daily specials to customers.
- Managed cash register transactions, maintaining accuracy and security at all times.
- Participated in inventory management, helping to reduce waste and control costs.
- Maintained food safety standards by adhering to proper food handling practices during preparation and serving processes.
Counter Help
Zaccagnini’s Bakery
01.2009 - 08.2009
- Enhanced customer satisfaction by providing efficient and courteous service at the counter.
- Maintained a clean and organized workspace to ensure smooth operations and an enjoyable customer experience.
- Assisted customers with menu selections, offering suggestions based on individual preferences and dietary requirements.
- Handled cash transactions accurately, balancing the register at the end of each shift without discrepancies.
Education
Associate of Science - Veterinary Technology
New England Institute of Technology
East Greenwich, RI07.2025
Certificate Program - Customer Service
Northern Rhode Island Institute
Woonsocket, RI05.2022
High School Diploma -
Cranston High School West
06.2009
Skills
- Customer Service
- Prioritizing Orders
- Attention to Detail
- Upbeat and Outgoing Attitude
- Time Management
- Active Listening
- Computer Literacy
- Adaptability
- Excellent Communication
Timeline
Canine Coach
Dogtopia
04.2021 - 09.2021
Clean Team Member
Whole Food Market
08.2020 - 03.2021
Personal Shopper
Instacart
08.2019 - Current
Grocery Team Member
Whole Food Market
02.2019 - 08.2020
Delivery Driver
DoorDash
03.2018 - Current
Sales Floor Associate
Target
02.2014 - 11.2016
Hostess/Cashier
Chelo’s
09.2012 - 04.2013
Customer Service Sales Clerk
Marshalls
02.2010 - 04.2012
Front End Associate
Tomaselli’s Restaurant
07.2009 - 01.2010
Counter Help
Zaccagnini’s Bakery
01.2009 - 08.2009
Barn Hand
Twin Willows Stables
05.2005 - 10.2014
Associate of Science - Veterinary Technology
New England Institute of Technology
Certificate Program - Customer Service
Northern Rhode Island Institute
High School Diploma -
Cranston High School West
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