Courtney Augustowski
Nutley,NJ
Summary
Experienced Server offering solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic.
Overview
13
13
years of professional experience
Work History
Waitress
Maple Valley Diner
06.2018 - 06.2023
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
Waitress
Foodies Diner
06.2021 - 10.2023
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
Counter Manager
The Hearth
04.2011 - 05.2018
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Achieved sales goals through effective communication and demonstration of products.
- Managed inventory to ensure adequate stock levels and timely replenishment.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Resolved customer complaints professionally, ensuring a positive outcome for all parties involved.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
Social Media Manager
Maple Valley Diner
06.2018 - 10.2023
- Increased brand awareness by developing and implementing effective social media strategies.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
- Collaborated with cross-functional teams on integrated marketing initiatives, resulting in increased online presence.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Streamlined content creation processes, improving efficiency while maintaining quality standards.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
Education
Clifton High School
Clifton, NJ06.2012
Skills
- Customer Service
- Guest Relations Management
- Dining Area Maintenance
- Safe Food Handling
- Order Accuracy
- Accurate Money Handling
- Front-Of-House Display Creation
- Point of Sale Operation
- Menu Memorization
- Daily Specials Memorization
- Order Management
- Food Safety Understanding
- Payment Processing
Timeline
Waitress
Foodies Diner
06.2021 - 10.2023
Waitress
Maple Valley Diner
06.2018 - 06.2023
Social Media Manager
Maple Valley Diner
06.2018 - 10.2023
Counter Manager
The Hearth
04.2011 - 05.2018
Clifton High School
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