Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Bagley

FORT WORTH

Summary

Dynamic Account Manager with a proven track record at Triumph Group, excelling in client relations and conflict resolution. Skilled in portfolio analysis, I consistently maintained a delinquency rate below 5% while enhancing customer satisfaction through strategic problem-solving and effective communication. Committed to driving performance improvements and fostering strong relationships. Results-driven Account Manager with proven success in managing client relationships, driving revenue growth, and implementing strategic initiatives. Strong skill set includes problem-solving, negotiation, and communication. In previous roles, made significant impact by improving processes for increased efficiency and customer satisfaction. Demonstrated ability to lead teams towards common goals while maintaining focus on bottom line results.

Overview

26
26
years of professional experience

Work History

Account Manager

Triumph Group
Coppell
10.2019 - Current
  • Monitored industry trends to inform strategic recommendations leveraging AI for instant decisions.
  • Cultivated relationships with key accounts to enhance customer satisfaction.
  • Employed problem-solving skills to address challenges presented by difficult customers.
  • Managed multiple accounts concurrently while consistently meeting deadlines.
  • Resolved customer complaints promptly to maintain service quality.
  • Analyze portfolio performance and ensure timely submission of the client's funding requests.
  • Providing outstanding customer service by serving well, internally and externally, while maintaining operational controls to prevent portfolio loss exposure.
  • Lead well and model humility by providing direction and oversight of verification procedures performed by CSRS, where the team can excel through encouragement and empowerment.
  • Strong understanding of the Risk Management Program and application of protocol based on the client risk rating.
  • Maintain portfolio delinquency of less than 5% of 308 active clients.
  • Manage resolution of disputes, open credits, post verification, and confirmations on account as needed, in a timely manner.
  • Identify training and development strategies for all reporting staff.
  • Daily review and resolution of checks received that are not payable to the lender.
  • Help with feedback on annual performance reviews and coaching opportunities for the account managers and CSR working with our team.
  • Perform other duties as assigned.

Account Manager

LinQ Transportation
Bedford
09.2006 - 10.2019
  • Managed and maintained major accounts including GE appliances, Cooper Tires, Fort Dearborn, and West Rock.
  • Provide answers and solutions for Premium customers with issues regarding shipments, coding, collections, corrections, and other customer resolution issues.
  • Worked daily with customers on moving freight and booked freight for empty line haul — drivers within the states of TX, AR, AL, and TN.
  • Worked daily with DAT system to load drivers with beneficial freight.
  • Negotiated contracts and fees with carriers to secure pricing.
  • Booked freight with carriers and customers to utilize trucks that were most cost effective.
  • Performed sales by cold calling businesses to fill empty trailers to reduce empty miles.
  • Increased revenue by obtaining and securing new accounts, while providing value-added services to existing clients.
  • Alleviated costs by negotiating product prices and equalizing freight rates.
  • Streamlined operational efficiencies by developing customer service protocols and standards.
  • Ensured client satisfaction ratings by actively listening and resolving customers comments and concerns.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.

Customer Service Representative

Arnold Transportation Services
Grand Prairie
07.2002 - 09.2006
  • Previous positions held: Accounts receivables mid-tier collector, Customer Service and Corrections auditor including department trainer for eighteen months to motivate, coach, and mentor twenty-five correctors.
  • Managed and maintained significant accounts, including Best Buy, Pepsi, Home Depot, Anheuser-Busch, Orange County Container Group, and MeadWestvaco.
  • Worked daily with customers on moving freight and booked freight for empty line haul — drivers within the states of TX, AR, and LA.
  • Planned company and owner operator’s trucks daily to pick up and deliver time-sensitive shipments.
  • Managed inbound overage, short and damaged freight. Consisted of two trailers full of OS&D freight.

Warehouse Supervisor

Haverty Furniture Companies Inc.
Coppell
04.1999 - 06.2002
  • Heavy customer service answering phones.
  • Verified that materials were stored incorrect designated areas throughout the warehouse and monitored inventory control levels for replenishment needs.
  • Supervised scheduling for freight and package shipments and managed return and transfer procedures.
  • Supervised inventory records and accurately noted all merchandise transactions that affected inventory.
  • Complied with all standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.
  • Supervised 5 employees in receipt and storage of Furniture and parts.
  • Assessed employee performance and facilitated commendations and discipline as necessary.
  • Provided information to shipping and receiving personnel regarding inventory stock.
  • Face to face inspection with customers of product.

Education

High School Diploma -

Pen-foster

Skills

  • Shipping and receiving management
  • Warehouse organization
  • Inventory replenishment
  • Performance improvements
  • Communication skills
  • Data review
  • Schedule management
  • Skilled negotiator
  • Customer relationship management
  • Supervision and training
  • Client relations
  • Relationship building
  • Supervisory skills
  • Portfolio analysis
  • Account management
  • Conflict resolution
  • Performance management
  • Client retention
  • Data analytics
  • Outbound telephone marketing
  • Goal setting
  • Prioritizing workflows

Timeline

Account Manager

Triumph Group
10.2019 - Current

Account Manager

LinQ Transportation
09.2006 - 10.2019

Customer Service Representative

Arnold Transportation Services
07.2002 - 09.2006

Warehouse Supervisor

Haverty Furniture Companies Inc.
04.1999 - 06.2002

High School Diploma -

Pen-foster

Similar Profiles

CREATE PROFILE
Courtney Bagley