COURTNEY BAGWELL
Yonkers,NY
Summary
Customer Service Expert with over two decades of enriching experience, specializing in administrative support, sales management, and team leadership. Proven track record of enhancing customer retention and supervising large teams to drive sales and operational success. Aims to leverage extensive skills in employee supervision and loss prevention to innovate customer service strategies and elevate customer satisfaction.
Overview
20
20
years of professional experience
Work History
Home Theater Supervisor
Best Buy
01.2005 - Current
- Manage the completion of all administrative functions in the Operations Department
- Responsible for $80-$150k from daily sales
- Supervise 30+ employees in the Operations Department
- Provide administrative support for store human resources activities
- Support overall organization, district, and store operations service and customer retention goals
- Ensure morning paperwork for the administrative checklist is completed and filed
- Responsible for mailing Tax Exempt forms and credit card applications every Thursday
- Drive, motivate, and empower employees to be able to overcome objections, setbacks, and work hard to achieve desired results
- Maintain awareness around employee and customer theft
- Quarterly follow-up with the Operations Supervisor and Manager for overall results
Education
Associate in Applied Science - Business Administration
Monroe College
Bronx, NY10.2024
Skills
- Microsoft Word
- Microsoft PowerPoint
- Administrative Support
- Sales Management
- Employee Supervision
- Team Leadership
- Customer Retention
- Training and Development
- Loss Prevention
Timeline
Home Theater Supervisor
Best Buy
01.2005 - Current
Associate in Applied Science - Business Administration
Monroe College
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