Overview
Work History
Education
Skills
Timeline
Generic

Courtney Baker

Silver Lake,WI

Overview

5
5
years of professional experience

Work History

Welcome Desk Receptionist

Gateway Technical College
Elkhorn, WI
03.2021 - Current
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
  • Updated daily log book with information about visitors entering the premises.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Scheduled and confirmed appointments.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Updated and recorded customer or client information to maintain accounts.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.

TJ Maxx Cashier

TJ Maxx Distribution Center
Lake Geneva , WI
08.2018 - 05.2023
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Assisted with special projects assigned by management when required.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.

Education

Associate of Applied Science - Leadership And Development

Gateway Technical College
Kenosha, WI
05.2024

Skills

  • Administrative Support
  • Project Coordination
  • Scheduling
  • Data Entry
  • Multi-Line Telephone Systems
  • Time Management
  • Professional and Polished Presentation
  • Security Understanding
  • Office Administration
  • Organization Skills
  • Strategic Planning
  • Tech-Savvy
  • Performance Improvement
  • Greeting and Seating Clients
  • Spreadsheet Tracking
  • Positive and Professional
  • Professional Demeanor
  • Verbal and Written Communication

Timeline

Welcome Desk Receptionist

Gateway Technical College
03.2021 - Current

TJ Maxx Cashier

TJ Maxx Distribution Center
08.2018 - 05.2023

Associate of Applied Science - Leadership And Development

Gateway Technical College

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Courtney Baker