Courtney Baker
new york
Summary
Experienced restaurant manager with a proven track record in high-traffic environments. Skilled in leading diverse teams of culinary and service staff to achieve operational excellence. Expertise in managing both back-office functions and front-of-house performance. Committed to creating memorable guest experiences and fostering a culture of exceptional service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Specialty Coffee General Manager
Nordstrom
White Plains
02.2024 - Current
- Elevated location from negative performance to positive growth in first month
- Trained team on product knowledge and sales strategies, resulting in improved transaction counts and average ticket prices.
- Advanced 3 team members into leadership positions
- Achieved all budget objectives while enhancing EBIT
Restaurant Floor Manager
Vic's
New York
08.2023 - 02.2024
- Oversaw daily restaurant operations, including scheduling, budgeting, and inventory management.
- Conducted regular inspections of dining areas to ensure cleanliness and safety compliance.
- Executed maintenance checks on equipment to maintain optimal functionality.
- Managed supply orders from vendors, remaining within allocated budget guidelines.
- Ensured strict adherence to health department regulations for food storage and preparation.
General Manager, F&B Multi Unit AGM
Nordstrom
New York
02.2021 - 08.2023
- Received three promotions within three years across three different stores.
Led operations as General Manager for Bazille in Paramus, NJ, driving sales growth.
Supervised food and beverage units as Multi-Unit Manager in New York, NY.
Managed Ebar Specialty Coffee in Norwalk, CT, focusing on quality service delivery. - Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Monitored inventory levels to ensure adequate supply of goods and materials at all times.
- Identified opportunities for improving overall organizational efficiency through process reengineering efforts.
- Conducted regular staff meetings to ensure effective communication across departments.
- Developed strategies for increasing revenue from existing customers while also targeting potential new customers.
- Ensured compliance with corporate policies, procedures and governmental regulations.
- Oversaw daily operations of units including scheduling, payroll processing, hiring and termination decisions.
- Coordinated instore catering events in collaboration with fashion vendors.
Café Manager
Caffe Ladro
Seattle
09.2018 - 09.2020
- Maintained high employee retention while managing transitions across various locations.
- Successfully achieved labor and sales goals, driving profitability.
- Directed all aspects of in-house operations, featuring an established bakery program and own roasting capabilities.
- Maintained an accurate cash register system at all times during business hours.
- Set goals for staff performance while providing feedback to motivate them towards success.
- Performed regular maintenance checks on equipment to ensure safe operation.
Brunch Supervisor
Capitol Cider
Seattle
03.2019 - 10.2019
- Oversaw 27 diverse cider tap options, maintaining quality standards and customer satisfaction.
- Supported training certification program for kitchen personnel, improving overall culinary expertise.
- Executed full-service gluten-free kitchen operations, crafting dishes entirely from scratch.
- Identified areas of improvement for operational efficiency at the branch level.
- Supervised, coached, and evaluated staff performance.
AGM
Lunchbox Laboratory
Seattle
02.2017 - 09.2018
- Managed a team of 20 front-of-house and 15 back-of-house employees to ensure operational efficiency.
- Led street marketing initiatives to enhance brand visibility and engagement.
- Created engaging content for social media accounts, driving audience interaction.
- Oversaw POS management to streamline transaction processes and improve customer service.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Monitored inventory levels and placed orders for new stock as needed.
Ebar Manager
Nordstrom
Salt Lake City
10.2015 - 02.2017
- Consistently exceeded budget goals while boosting sales performance.
- Achieved promotion to Seattle, WA in 2016 for outstanding contributions.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Cafe Manager/Corporate Trainer
Corner Bakery
Salt Lake City
01.2009 - 10.2015
- Directed training programs for new managers and store openings.
- Oversaw marketing rollouts and scheduling to ensure effective implementation.
- Collaborated with catering team to enhance service offerings.
- Successfully opened six new locations, improving market presence.
- Ordered supplies needed for daily operations in a timely manner within budget constraints.
- Maintained an accurate cash register system at all times during business hours.
- Ensured all work areas were kept clean and hygienic according to health regulations.
- Assisted managers in developing action plans to address any identified employee performance issues.
Skills
- Leadership and management
- Team building
- Staff scheduling
- Administrative skills
- Sales growth
- Team collaboration
- P&L oversight
- Inventory management
- Scheduling efficiency
- People development
- Catering coordination
- Point of sale (POS) system operation
- Reservation handling
- TIPS certified
Certification
- servafe
- t.i.p.s
Timeline
Specialty Coffee General Manager
Nordstrom
02.2024 - Current
Restaurant Floor Manager
Vic's
08.2023 - 02.2024
General Manager, F&B Multi Unit AGM
Nordstrom
02.2021 - 08.2023
Brunch Supervisor
Capitol Cider
03.2019 - 10.2019
Café Manager
Caffe Ladro
09.2018 - 09.2020
AGM
Lunchbox Laboratory
02.2017 - 09.2018
Ebar Manager
Nordstrom
10.2015 - 02.2017
Cafe Manager/Corporate Trainer
Corner Bakery
01.2009 - 10.2015
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