Courtney Barnard
Ralph Lauren
26
years of professional experience
Accomplished retailed professional with extensive experience at Nordstrom and Ralph Lauren, delivering exceptional customer service and building lasting client relationships to drive sales and loyalty. Skilled in anticipating client needs, providing personalized solutions, and seamless coordinating
seamless experiences through effective communication and strategic decision-making. Eager to translate luxury retail expertise into outstanding guest experiences for a premier hotel.
Work History
Department Manager
7 Years 3 Months- Collaborated with team members to maintain a stocked, well merchandised and organized sales floor for optimal productivity.
- Learned best practices for merchandising and product knowledge to improve customers overall experience.
- Provided support during promotional events assisting with setup, customer interaction and team support
- Supervised daily standard operating procedures, ensuring smooth customer interactions and prompt issue resolution.
- Adapted quickly to changing priorities, demonstrating flexibility in a high end retail environment.
Barista
5 Years 1 Month- Provided exceptional customer service, enhancing customer satisfaction and loyalty.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Department Manager
12 Years- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Led a team of professionals to consistently achieve or exceed performance targets, daily, monthly, and yearly.
- Developed and executed innovative promotions, and special events driving increased foot traffic and sales.
- Increased customer satisfaction with proactive issue resolution strategies.
Education
Associate Degree
Skills
Customer service Excellence
Operational Oversight
Conflict Resolution
Strategic Decision-Making
Vendor Coordination
Cross-Functional Collaboratin
Timeline
Department Manager
Ralph Lauren
10.2011 - 01.2019Read More
Barista
Starbucks
10.2011 - 11.2016Read More
Department Manager
Nordstrom
10.1992 - 10.2004Read More
Saddleback College
Associate Degree
Read More