Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Barnard

Summary

Accomplished retailed professional with extensive experience at Nordstrom and Ralph Lauren, delivering exceptional customer service and building lasting client relationships to drive sales and loyalty. Skilled in anticipating client needs, providing personalized solutions, and seamless coordinating

seamless experiences through effective communication and strategic decision-making. Eager to translate luxury retail expertise into outstanding guest experiences for a premier hotel.

Overview

26
26
years of professional experience

Work History

Department Manager

Ralph Lauren
10.2011 - 01.2019


  • Collaborated with team members to maintain a stocked, well merchandised and organized sales floor for optimal productivity.
  • Learned best practices for merchandising and product knowledge to improve customers overall experience.
  • Provided support during promotional events assisting with setup, customer interaction and team support
  • Supervised daily standard operating procedures, ensuring smooth customer interactions and prompt issue resolution.
  • Adapted quickly to changing priorities, demonstrating flexibility in a high end retail environment.

Barista

Starbucks
10.2011 - 11.2016
  • Provided exceptional customer service, enhancing customer satisfaction and loyalty.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.

Department Manager

Nordstrom
10.1992 - 10.2004


  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Led a team of professionals to consistently achieve or exceed performance targets, daily, monthly, and yearly.
  • Developed and executed innovative promotions, and special events driving increased foot traffic and sales.
  • Increased customer satisfaction with proactive issue resolution strategies.

Education

Associate Degree -

Saddleback College
Mission Viejo, CA

Skills

  • Customer service Excellence
  • Operational Oversight
  • Conflict Resolution
  • Strategic Decision-Making
  • Vendor Coordination
  • Cross-Functional Collaboratin

Timeline

Department Manager

Ralph Lauren
10.2011 - 01.2019

Barista

Starbucks
10.2011 - 11.2016

Department Manager

Nordstrom
10.1992 - 10.2004

Associate Degree -

Saddleback College

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Courtney Barnard