Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Courtney Barnhill

San Antonio

Summary


Diligent Training Operations Specialist with proven track record in managing field operations and supporting project execution. Known for contributing to successful project outcomes through effective coordination and resource management. Demonstrated strong problem-solving skills and adaptability in dynamic environments.

Overview

15
15
years of professional experience

Work History

Field Assistant

Advanced1
02.2023 - Current
  • Facilitated knowledge sharing among team members via regular updates on progress or challenges encountered during fieldwork activities.
  • Ensured timely completion of projects by managing schedules, resources, and deadlines for multiple concurrent tasks.
  • Synthesized data and submitted into reports for further research and analysis.
  • Streamlined workflow by maintaining detailed records of field activities, including sample locations, dates, times, and conditions.
  • Increased project success rates by collaborating with multidisciplinary teams on various research initiatives.
  • Created and maintained detailed records of all office activities.
  • Utilized office management software to record and track customer information.
  • Reviewed files, records and other documents to obtain information to respond to requests.

Field Assistant

Adecco- Advanced1
06.2021 - 02.2023
  • Facilitated knowledge sharing among team members via regular updates on progress or challenges encountered during fieldwork activities.
  • Ensured timely completion of projects by managing schedules, resources, and deadlines for multiple concurrent tasks.
  • Synthesized data and submitted into reports for further research and analysis.
  • Streamlined workflow by maintaining detailed records of field activities, including sample locations, dates, times, and conditions.
  • Strengthened team morale and motivation through a proactive attitude, collaborative problem-solving approach, and active participation in all aspects of fieldwork.

Housing Assistant Specialist

San Antonio Housing Authority
10.2020 - 05.2021
  • Supported SAHA administrative needs, including file, correspondence and paperwork management.
  • Maintained data confidentiality when inputting tenant and landlord information into the Elite software system.
  • Responded to complaints and members' inquiries to improve service delivery.
  • Maintained residential tenancy agreements for renewal or termination following HUD program guidelines.
  • Assessed eligibility of applicants in accordance with predetermined criteria to fill vacancies.
  • Educated patients on various resources, services and programs to maximize care.
  • Contributed to budget management, monitoring expenses, and identifying cost-saving opportunities.
  • Facilitated conflict resolution between tenants when necessary, promoting a harmonious living environment.

Test Creation Administrator-Consultant

Adecco-Education Testing Systems
12.2019 - 06.2020
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Utilized IBIS, NeXT and Sharepoint to compile data gathered from various sources.
  • Completed Texas STAAR and Tennessee TCAP test creation projects
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Improved operations by working with team members to find workable solutions.
  • Trained other employees in using the systems and creating test materials

Digital Content Moderator

TaskUs
05.2019 - 12.2019
  • Improved customer satisfaction by finding creative solutions to problems.
  • Reviewed and verified content conformed to style and tone guidelines.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Reviewed content such as videos, news stories, still pictures, political ads, and social media profiles.

Child Care Specialist

Tri-Starr-City of San Antonio
10.2018 - 05.2019
  • Utilized TIERS and CNG to compile data gathered from various sources.
  • Conducted preliminary and ongoing eligibility intakes/re- certifications for parents applying for federally funded Child Care Services Program.
  • Performed calculations to determine parent's financial obligations for child care services.
  • Monitored adjustments and payments.
  • Maintained case records both electronically and hardcopy
  • Provided excellent customer service to both internal and external customers.
  • Coordinated between vendor and parent to complete child care arrangements.
  • Conducted research and justification for various accounting adjustments, to include computer entry Performs related duties and fulfills responsibilities as required
  • Analyzed issues to interpret If all requirements were made to seek resolution

Qualified Intellectual Disability Professional

R & K Specialized Homes Inc.
09.2017 - 10.2018
  • Developed Individual Programs (IP) to establish client outcome goals and define educational strategies; leveraged developmental practices to achieve client objectives.
  • Responsible for ensuring that the facility is in compliance with all federal, state, and local laws
  • Established relationships Bexar County IDD agencies
  • Assisted with assessments for clients and providing feedback to clients to help them understand their needs
  • Responsible for timely delivery of all services and assessments to individuals within assigned caseload according to the IPC/PDP.
  • Ensured all program reports/paperwork or correctly completed (MARS, IBAM, SDL,etc) within the databases
  • Reviewed all social and medical charts
  • Ensured a competent workforce with up-to-date information through initial and ongoing training
  • Prepared reports, presentations, correspondence, policies, communications and procedures
  • Cross-trained in all areas of medical terminology to assist in the completion of medical charts

Assistant Language Teacher

Interac-Link
03.2015 - 03.2017
  • Evaluated student performance through tests, exams and projects.
  • Initiated, facilitated, and moderated classroom discussions
  • Assisted in students testing and assessments for higher education
  • Counseled parents and students high school entrance
  • Prepared course materials, such as the syllabus, homework assignments, and handouts
  • Taught writing and reading classes
  • Developed instructional materials
  • Advised educators on curricula, instructional methods, or policies
  • Rotated to four junior high schools in Suwa, Japan
  • Taught a total of 14 special education classes at the four junior high schools in addition to the regular English classes
  • Interaction in English and Japanese

Regional DSHR Administrator

American Red Cross-San Antonio Chapter
08.2011 - 03.2015
  • Created agendas and communication materials for team meetings.
  • Responsible for leading and managing a staff and volunteer team to support and provide Disaster Workforce engagement in an assigned geographic region with the United States
  • Assisted in client casework for families effected by disasters
  • Tailored national disaster programs for the region and surrounding communities
  • Worked along side National Headquarters (located in Washington, D.C)
  • Hired, trained, coached, counseled and evaluated performance of staff and volunteers
  • Worked with other departments to bring in more volunteers and establishing the needs of the American Red Cross
  • Performed moderately complex business analysis and conducts research, analyzes/interprets information on issues, proposals and problems to ensure that adequate data is provided to executive for decision-making
  • Utilized Microsoft Office suite applications, while using Red Cross computer databases

Case Manager

Haven for Hope
05.2010 - 08.2011
  • Case Manager for individuals and families
  • Case load of 35 individuals
  • Inputted data into the HMIS system
  • Coordinated services between agencies on site and with the city
  • Assisted clients in long term resources
  • Counseled clients in individual or group sessions to assist them in dealing with substance abuse, mental or physical illness, poverty, unemployment, or physical abuse
  • Monitored, evaluated, and recorded client progress with respect to treatment goals

Education

Master of Arts - International Relations

St. Mary's University
San Antonio, TX
05.2010

BBA - International Business Management

Northwood University
05.2008

Skills

  • Administrative Assistance Expertise
  • Social Service Specialist
  • Employee training
  • MS Office
  • Equipment Operation
  • Project Coordination
  • Service Excellence
  • Program performance assessment
  • Training manuals and materials expert
  • Knowledge and execution of business processes
  • Data collection
  • Data recording
  • Report preparation
  • Survey administration
  • Critical thinking
  • Active listening
  • Customer relations
  • Training Management

Education and Training

other,other

Timeline

Field Assistant

Advanced1
02.2023 - Current

Field Assistant

Adecco- Advanced1
06.2021 - 02.2023

Housing Assistant Specialist

San Antonio Housing Authority
10.2020 - 05.2021

Test Creation Administrator-Consultant

Adecco-Education Testing Systems
12.2019 - 06.2020

Digital Content Moderator

TaskUs
05.2019 - 12.2019

Child Care Specialist

Tri-Starr-City of San Antonio
10.2018 - 05.2019

Qualified Intellectual Disability Professional

R & K Specialized Homes Inc.
09.2017 - 10.2018

Assistant Language Teacher

Interac-Link
03.2015 - 03.2017

Regional DSHR Administrator

American Red Cross-San Antonio Chapter
08.2011 - 03.2015

Case Manager

Haven for Hope
05.2010 - 08.2011

BBA - International Business Management

Northwood University

Master of Arts - International Relations

St. Mary's University
Courtney Barnhill