Diligent Training Operations Specialist with proven track record in managing field operations and supporting project execution. Known for contributing to successful project outcomes through effective coordination and resource management. Demonstrated strong problem-solving skills and adaptability in dynamic environments.
Overview
15
15
years of professional experience
Work History
Field Assistant
Advanced1
02.2023 - Current
Facilitated knowledge sharing among team members via regular updates on progress or challenges encountered during fieldwork activities.
Ensured timely completion of projects by managing schedules, resources, and deadlines for multiple concurrent tasks.
Synthesized data and submitted into reports for further research and analysis.
Streamlined workflow by maintaining detailed records of field activities, including sample locations, dates, times, and conditions.
Increased project success rates by collaborating with multidisciplinary teams on various research initiatives.
Created and maintained detailed records of all office activities.
Utilized office management software to record and track customer information.
Reviewed files, records and other documents to obtain information to respond to requests.
Field Assistant
Adecco- Advanced1
06.2021 - 02.2023
Facilitated knowledge sharing among team members via regular updates on progress or challenges encountered during fieldwork activities.
Ensured timely completion of projects by managing schedules, resources, and deadlines for multiple concurrent tasks.
Synthesized data and submitted into reports for further research and analysis.
Streamlined workflow by maintaining detailed records of field activities, including sample locations, dates, times, and conditions.
Strengthened team morale and motivation through a proactive attitude, collaborative problem-solving approach, and active participation in all aspects of fieldwork.
Housing Assistant Specialist
San Antonio Housing Authority
10.2020 - 05.2021
Supported SAHA administrative needs, including file, correspondence and paperwork management.
Maintained data confidentiality when inputting tenant and landlord information into the Elite software system.
Responded to complaints and members' inquiries to improve service delivery.
Maintained residential tenancy agreements for renewal or termination following HUD program guidelines.
Assessed eligibility of applicants in accordance with predetermined criteria to fill vacancies.
Educated patients on various resources, services and programs to maximize care.
Contributed to budget management, monitoring expenses, and identifying cost-saving opportunities.
Facilitated conflict resolution between tenants when necessary, promoting a harmonious living environment.
Test Creation Administrator-Consultant
Adecco-Education Testing Systems
12.2019 - 06.2020
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Utilized IBIS, NeXT and Sharepoint to compile data gathered from various sources.
Completed Texas STAAR and Tennessee TCAP test creation projects
Attended departmental meetings, providing feedback to enhance future performance.
Improved operations by working with team members to find workable solutions.
Trained other employees in using the systems and creating test materials
Digital Content Moderator
TaskUs
05.2019 - 12.2019
Improved customer satisfaction by finding creative solutions to problems.
Reviewed and verified content conformed to style and tone guidelines.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Reviewed content such as videos, news stories, still pictures, political ads, and social media profiles.
Child Care Specialist
Tri-Starr-City of San Antonio
10.2018 - 05.2019
Utilized TIERS and CNG to compile data gathered from various sources.
Conducted preliminary and ongoing eligibility intakes/re- certifications for parents applying for federally funded Child Care Services Program.
Performed calculations to determine parent's financial obligations for child care services.
Monitored adjustments and payments.
Maintained case records both electronically and hardcopy
Provided excellent customer service to both internal and external customers.
Coordinated between vendor and parent to complete child care arrangements.
Conducted research and justification for various accounting adjustments, to include computer entry Performs related duties and fulfills responsibilities as required
Analyzed issues to interpret If all requirements were made to seek resolution
Qualified Intellectual Disability Professional
R & K Specialized Homes Inc.
09.2017 - 10.2018
Developed Individual Programs (IP) to establish client outcome goals and define educational strategies; leveraged developmental practices to achieve client objectives.
Responsible for ensuring that the facility is in compliance with all federal, state, and local laws
Established relationships Bexar County IDD agencies
Assisted with assessments for clients and providing feedback to clients to help them understand their needs
Responsible for timely delivery of all services and assessments to individuals within assigned caseload according to the IPC/PDP.
Ensured all program reports/paperwork or correctly completed (MARS, IBAM, SDL,etc) within the databases
Reviewed all social and medical charts
Ensured a competent workforce with up-to-date information through initial and ongoing training
Prepared reports, presentations, correspondence, policies, communications and procedures
Cross-trained in all areas of medical terminology to assist in the completion of medical charts
Assistant Language Teacher
Interac-Link
03.2015 - 03.2017
Evaluated student performance through tests, exams and projects.
Initiated, facilitated, and moderated classroom discussions
Assisted in students testing and assessments for higher education
Counseled parents and students high school entrance
Prepared course materials, such as the syllabus, homework assignments, and handouts
Taught writing and reading classes
Developed instructional materials
Advised educators on curricula, instructional methods, or policies
Rotated to four junior high schools in Suwa, Japan
Taught a total of 14 special education classes at the four junior high schools in addition to the regular English classes
Interaction in English and Japanese
Regional DSHR Administrator
American Red Cross-San Antonio Chapter
08.2011 - 03.2015
Created agendas and communication materials for team meetings.
Responsible for leading and managing a staff and volunteer team to support and provide Disaster Workforce engagement in an assigned geographic region with the United States
Assisted in client casework for families effected by disasters
Tailored national disaster programs for the region and surrounding communities
Worked along side National Headquarters (located in Washington, D.C)
Hired, trained, coached, counseled and evaluated performance of staff and volunteers
Worked with other departments to bring in more volunteers and establishing the needs of the American Red Cross
Performed moderately complex business analysis and conducts research, analyzes/interprets information on issues, proposals and problems to ensure that adequate data is provided to executive for decision-making
Utilized Microsoft Office suite applications, while using Red Cross computer databases
Case Manager
Haven for Hope
05.2010 - 08.2011
Case Manager for individuals and families
Case load of 35 individuals
Inputted data into the HMIS system
Coordinated services between agencies on site and with the city
Assisted clients in long term resources
Counseled clients in individual or group sessions to assist them in dealing with substance abuse, mental or physical illness, poverty, unemployment, or physical abuse
Monitored, evaluated, and recorded client progress with respect to treatment goals