Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Barsatan

Las Vegas

Summary

Dedicated individual with a willingness to learn more skills and contribute to my work environment. Strives to consistently deliver on tasks and complete them with great work ethic.

Overview

7
7
years of professional experience

Work History

Maitre'd

Hakkasan Restaurant
02.2024 - Current
  • Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Spoke clearly and persuasively in positive or negative situations and responded well to questions.
  • Served as leader of FOH team by assigning duties, work stations and responsibilities.

Hostess

Hakkasan Restaurant, Las Vegas
07.2023 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

Hostess

The Highlight Room Bar & Grill, Hollywood
05.2023 - 06.2023
  • Greeted and seated guests with positive attitude and maintained high energy throughout shifts
  • Utilized OpenTable POS system for plotting and planning reservations and other seating arrangements
  • Provided answers to questions relative to the establishment (ex: menu changes, food, location, etc.)

FOH Worker

Lokels LLC, Downtown LA
08.2022 - 02.2023
  • Performed some food preparation and service tasks, such as cooking, clearing tables and serving food and drinks when necessary.
  • Coordinated kitchen workflow to optimize supply usage and preparation time.
  • Kept accurate records in compliance with sanitation and food service requirements.
  • Investigated and resolved complaints regarding food quality and service.
  • Processed cash, and credit cards for customer purchases.
  • Maintained food and equipment inventories to support business demand.

Shift Lead

Artizen by MW, Honolulu, HI
07.2021 - 07.2022
  • Cultivated and maintained work culture through team building and positive interactions.
  • Managed inventory levels and minimized loss, following company systems and guidelines.
  • Participated in leadership meetings to develop new policies and procedures.
  • Fostered collaboration among team members using strong communication and prompt conflict resolution.
  • Supervised food production and preparation, promoting consistency with established recipes and procedures.
  • Maintained clean and secure operating environment, driving safety and wellbeing of employees on shift.
  • Coached and developed staff using a variety of soft skills and technical abilities.
  • Oversaw shift operations to create quality products that met company standards.

Host/Server/Trainer

Sakura, Mililani, HI
05.2018 - 06.2021
  • Exercised focus and concentration to keep track of tables and remember orders.
  • Prioritize multiple tasks in a dynamic environment and stay calm and composed.
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
  • Optimized front-of-house operations by managing capacity, avoiding long wait times for guests.
  • Presented a positive first impression of the establishment's high standards by delivering exceptional service.

Education

B.S. - Travel Industry Management

University of Hawaii at Manoa
Manoa, HI
12.2021

Skills

  • Managing operations and efficiency
  • POS Systems Operations
  • Verbal and written communication
  • Interpersonal skills
  • Exceptional communication
  • Team management

Timeline

Maitre'd

Hakkasan Restaurant
02.2024 - Current

Hostess

Hakkasan Restaurant, Las Vegas
07.2023 - Current

Hostess

The Highlight Room Bar & Grill, Hollywood
05.2023 - 06.2023

FOH Worker

Lokels LLC, Downtown LA
08.2022 - 02.2023

Shift Lead

Artizen by MW, Honolulu, HI
07.2021 - 07.2022

Host/Server/Trainer

Sakura, Mililani, HI
05.2018 - 06.2021

B.S. - Travel Industry Management

University of Hawaii at Manoa

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Courtney Barsatan