Courtney Bauer
Winter Haven,FL
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Massage Business Owner
Self-employed
04.2013 - Current
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Evaluated suppliers to maintain cost controls and improve operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Created and monitored promotional approaches to increase sales and profit levels.
- Preformed therapeutic massages on clients based on needs
- Scheduled appointments for new and returning clients
Massage Therapist
Massage Heights
12.2012 - 04.2013
- Maintained client treatment records and designed long-term care programs for return customers.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Advised clients on lifestyle changes to improve alignment, posture and gait for better long-term wellness.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
- Provided treatment for medical conditions and injuries through therapeutic massage.
Email Support Representative
Sears
02.2012 - 12.2012
- Identified and implemented correct solutions to client issues first-time around within established time limits.
- Kept accurate records of customer support interactions using defined methods and tools.
- Created and maintained knowledge base of articles to enable informed service across support team.
- Researched customer inquiries using modern technology and proactively improved internal processes.
- Deployed problem solving, analytics and intuitive skills and offered productive solutions that met customer needs.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Education
Vocational Diploma - Massage Therapy
Everest Institute
Tigard, OR12.2008
Skills
- Report Preparation
- Attention to Detail
- Maintaining Client Records
- Relationship Building
- Customer Service
- Collaboration and Teamwork
- Goal Setting
- Problem Solving
- Client Intakes
- Scheduling and Appointment Setting
- Data Collection and Entry
- Verbal and Written Communication
- Best Practices and Standards
Timeline
Massage Business Owner
Self-employed
04.2013 - Current
Massage Therapist
Massage Heights
12.2012 - 04.2013
Email Support Representative
Sears
02.2012 - 12.2012
Vocational Diploma - Massage Therapy
Everest Institute
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