Courtney Bearden
Colorado Springs,CO
Summary
Dynamic Customer services agent with a strong background in event planning, team management, and budget optimization. Proven ability to enhance resident engagement through innovative programming and community partnerships.
Overview
21
21
years of professional experience
Work History
Activity Director/Senior Community
Mackenzie Place Retirement Community
Colorado Springs, CO
03.2024 - 04.2026
- Developed and implemented engaging recreational programs tailored to resident interests
- Coordinated scheduling of activities, ensuring optimal participation and resource allocation
- Collaborated with staff to evaluate program effectiveness and enhance resident satisfaction
- Organized special events promoting community involvement and resident engagement
- Monitored budget allocations for activities, optimizing resource use and reducing costs
- Fostered relationships with local organizations for partnership opportunities in programming
- Led regular meetings to assess team performance and encourage innovative ideas for activities
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Developed monthly life enrichment calendar and published electronically and in print.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Addressed challenging behaviors exhibited by some residents during group settings through effective communication strategies that maintained a positive atmosphere.
Event Coordinator/Assistant Restaurant Manager
Rendezvous Restaurant at Heather Gardens
Aurora, CO
06.2016 - 09.2023
- Coordinated logistics for events, ensuring seamless execution and guest satisfaction.
- Managed vendor relationships, negotiating contracts to optimize service delivery and costs.
- Developed event themes and timelines, enhancing overall attendee experience through strategic planning.
- Oversaw on-site event operations, troubleshooting issues to maintain high standards of service.
- Created detailed event budgets, tracking expenses to maximize resource allocation and minimize waste.
- Mentored junior staff in event setup and execution processes, fostering a collaborative team environment.
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Brainstormed and implemented creative event concepts and themes.
- Fostered positive work environment, mentoring junior coordinators and facilitating their professional growth.
Custom Framer
Hobby Lobby
Aurora, CO
01.2015 - 05.2016
- Designed custom frames to meet diverse customer specifications and preferences.
- Collaborated with clients to select materials, colors, and styles for optimal visual impact.
- Operated precision cutting tools and equipment to ensure accurate frame construction.
- Managed inventory of framing supplies, ensuring availability of high-quality materials.
- Trained new team members on framing techniques and customer service best practices.
- Streamlined workflow processes to enhance efficiency in frame production and delivery.
- Resolved customer inquiries and concerns promptly, improving overall satisfaction levels.
Server
Gunther Toody's LLC
Glendale, CO
04.2005 - 08.2013
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently while ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to ensure accurate order fulfillment and quality control.
- Trained new servers on menu knowledge, service standards, and operational procedures.
- Implemented upselling techniques, enhancing guest experience and increasing sales revenue.
- Resolved customer complaints promptly to maintain high satisfaction levels and loyalty.
- Maintained cleanliness and organization of dining area to meet health and safety standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Lester Arnold
Commerce City, CO05-1994
Skills
- Activity organization
- Organizational skills
- Event planning experience
- Program development
- Team management
- Small group leadership
- Event planning background
- Participant monitoring
- Safety promotion
- Team leadership
- Team building
- Budget management
- Attention to detail
- Conflict resolution
- Resource allocation
- Customer service
- Problem-solving
- Reliability
Timeline
Activity Director/Senior Community
Mackenzie Place Retirement Community
03.2024 - 04.2026
Event Coordinator/Assistant Restaurant Manager
Rendezvous Restaurant at Heather Gardens
06.2016 - 09.2023
Custom Framer
Hobby Lobby
01.2015 - 05.2016
Server
Gunther Toody's LLC
04.2005 - 08.2013
High School Diploma -
Lester Arnold