Courtney Beel
Georgetown
Summary
Dynamic Solutions Lead at Petco with a proven track record in enhancing customer satisfaction and driving sales through innovative merchandising strategies. Skilled in team collaboration and problem-solving, I successfully implemented visual displays that significantly boosted sales while fostering a culture of excellence within the team.
Overview
4
4
years of professional experience
Work History
Solutions Lead
Petco Animal Supplies Stores Inc.
08.2025 - Current
- Recommended new products and services to customers.
- Enhanced customer satisfaction ratings by resolving issues efficiently.
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction.
- Worked closely with employees to meet sales goals, and sign customers up for loyalty memberships.
- Opening and closing the store, including: counting the safe, opening registers, gathering online orders, and opening animals.
Merchandising Manager
Petco Animal Supplies Stores Inc.
03.2024 - 05.2025
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
- Increased sales by developing and implementing successful merchandising strategies.
- Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
- Managed inventory levels effectively to minimize stock shortages and overstocks.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Maintained point of sale (POS) system by inputting accurate inventory information.
- Established a culture of excellence within the merchandising team through coaching, mentoring, and goal setting.
- Managed seasonal transitions smoothly, minimizing disruptions while maintaining adequate stock levels.
- Optimized store displays and appearance via strategic merchandising.
- Monitored stock levels and product sales to determine purchasing needs.
- Implemented loss prevention measures that reduced shrinkage rates significantly without compromising customer service quality or store aesthetics.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Maintained updated product knowledge to successfully educate and advise customers.
- Interacted with customers to obtain feedback and drive satisfaction.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
Operations Lead- Animal Care
Petco Animal Supplies Stores Inc.
06.2024 - 08.2024
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
- Planned operations and activities, and led projects.
- Managed daily operations, ensuring my team worked efficiently while following company protocols, and protected the animals and themselves.
- Streamlined operations by implementing efficient processes and optimizing workflows.
- Ensured strict compliance with industry regulations, maintaining up-to-date knowledge of relevant guidelines and best practices.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated customer needs and feedback to drive product and service improvements.
- Opening and closing duties
- Created schedules to ensure that all work was done in a timely manner, my department was clean, and all animals were healthy.
Merchandising Manager
Petsmart
06.2021 - 11.2023
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
- Increased sales by developing and implementing successful merchandising strategies.
- Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
- Managed inventory levels effectively to minimize stock shortages and overstocks.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Maintained point of sale (POS) system by inputting accurate inventory information.
- Established a culture of excellence within the merchandising team through coaching, mentoring, and goal setting.
- Managed seasonal transitions smoothly, minimizing disruptions while maintaining adequate stock levels.
- Optimized store displays and appearance via strategic merchandising.
- Implemented loss prevention measures that reduced shrinkage rates significantly without compromising customer service quality or store aesthetics.
- Lead cross-functional teams in launch of promotional campaigns, driving increased revenue during key seasons.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Maintained updated product knowledge to successfully educate and advise customers.
- Reviewed customer feedback to identify trends and improve product selection.
- Interacted with customers to obtain feedback and drive satisfaction.
- Identified opportunities to reduce lead times and improve inventory management.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
Education
General
Linton Stockton High School
Linton, IN12.1996
Skills
- Customer support
- Business analysis
- Innovation management
- Sales enablement
- Product knowledge
- Opening and closing procedures
- Product demonstration
- Recommending products
- SAP
- Key holder
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Team building
- Task prioritization
- Self motivation
- Professionalism
Timeline
Solutions Lead
Petco Animal Supplies Stores Inc.
08.2025 - Current
Operations Lead- Animal Care
Petco Animal Supplies Stores Inc.
06.2024 - 08.2024
Merchandising Manager
Petco Animal Supplies Stores Inc.
03.2024 - 05.2025
Merchandising Manager
Petsmart
06.2021 - 11.2023
General
Linton Stockton High School
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