Courtney Bell

• Managed sensitive client information with utmost discretion, ensuring compliance with privacy regulations.
• Reduced errors in insurance claims processing through meticulous verification of insurance coverage details during registration.
• Supported hospital revenue cycle management efforts through timely completion of all requisite financial paperwork during the registration process.
• Expedited emergency department admissions by efficiently gathering essential information from incoming patients under high-pressure situations.
• Demonstrated strong problem-solving abilities by addressing complex registration-related issues or discrepancies and resolving them promptly.

Applied HIPAA privacy and security regulations while handling patient information.
• Verified demographics and insurance information to register patients in the system creating EHR.
• Organized and maintained records by updating and obtaining patient's personal and financial information.
• Responded to patient concerns and inquiries professionally and efficiently.
• Applied knowledge of payer requirements and utilizing RTE eligibility systems
to verify patient coverage and policy limitations.
• Updated reference materials with Medicare, Medicaid and third-party payers.requirements, guidelines, policies,s and a list of accepted insurance plans.
• Submitted fees and claims to insurance companies manually or digitally.
• Communicated financial obligations to patients and collected fees at the t time of service.

• Communicated with insurance companies for billing purposes.
• Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
• Protected clients' rights by maintaining confidentiality of personal and financial information.
• Reviewed customer requests, resolved questions and defined specifications before completing orders.
• Informed customers by mail or telephone of unit prices, shipping dates and anticipated delays.
• Verified client information and validated data before creating shipping paperwork and internal documents.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Approached customers and engaged in conversation through the use of effective interpersonal and people skills.

• Assisted upper management with daily operations to meet standards of service and quality.
• Resolved customer complaints and reported issues to senior management.
• Completed opening and closing duties to facilitate business operations.
• Cleaned and organized storage areas and store aisles for maximum merchandise accessibility, safety and loss prevention.
• Organized stockroom by keeping products in correct locations to maintain accurate inventory counts.