Enthusiastic registered nurse and customer service professional with expertise in communication. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Acute and critical care inpatient RN experience as well as five months of CT/ICU personal family experience. Well rounded registered nurse with the knowledge of professional as well as personal experience that will enhance connections with customers and clients.
Overview
9
9
years of professional experience
Work History
Registered Nurse/Clinical Nurse III
A.I. duPont Hospital for Children
07.2014 - 12.2020
Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
Collaborated with physicians and interdisciplinary teams to develop individualized care plans for patients
Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Streamlined medication administration processes for increased safety and accuracy during busy shifts.
Assisted in training and mentorship of new nursing staff members, contributing to positive work environments and high-quality patient care.
Caring for critical infants including infants before and after surgery, receiving ECMO therapy, cooling therapy, and various ventilators
Educated patients/families on neonatal care, conditions and provided emotional support
Registered Nurse/Clinical Nurse II
A.I. duPont Hospital for Children
09.2011 - 07.2014
Responsible for leading mentorship programs for new graduate RNs
Implemented patient care up to 5 patients at one time, by cautiously and assertively work to improved patient safety
Completed admissions and transport/discharge of patients
Assisted in discharge planning and facilitated communication with post-acute care providers
Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
Soarian System Analyst I
Siemens Healthcare
01.2013 - 03.2014
Improved system efficiency by analyzing and optimizing software processes.
Enhanced user experience through implementation of interface updates and usability improvements.
Collaborated with cross-functional teams to develop system solutions tailored to clinical needs.
Completes implementations and upgrades in Soarian Clinicals
Educates Nursing and Physicians about changes and upgrades in Soarian Clinicals
Human Resources Business Partner at Nemours/A.I. duPont Hospital for ChildrenHuman Resources Business Partner at Nemours/A.I. duPont Hospital for Children
Specialty Grants Program Analyst at Department of Drug and Alcohol Programs (DDAP)Specialty Grants Program Analyst at Department of Drug and Alcohol Programs (DDAP)