Courtney Belton
Victoria,Texas
Summary
Ambitious individual with a passion for organization and attention to detail. Currently seeking an internal career move to continually challenge myself and further assist in maintaining company integrity and professionalism. Outgoing and self-motivated with a proven track record of exemplary written and spoken communications skills. Great at making people feel at ease with the ability to build relationships quickly. Very fast learner who is already familiar with some company software and is well versed in Microsoft Office and Google Suite.
Overview
5
5
years of professional experience
Work History
Support Specialist
Favor Delivery
Austin, TX
02.2022 - Current
- Delivered fast, friendly and knowledgeable service to customers and Runners.
- Maintained up-to-date knowledge of software and company updates.
- In the face of difficult customer and Runner interactions, I utilized the proper de-escalation techniques to obtain proper conflict resolutions.
- Upheld high standards of service while adhering to our standard operating practices and maintaining excellent key performance indicators.
- Consistently and correctly documented customer and Runner interactions for our company databases and reports.
- Maintained positive working relationship with my team, mentors and leads.
Assistant Sales Manager
REGYMEN Fitness
Austin, TX
05.2021 - 01.2022
- Created brand awareness of newest studio location using various marketing methods and strategic social media posts.
- Promoted exceptional levels of customer service by asking open-ended questions and assisting members and employees.
- Helped finalize member sales and handled escalated concerns with a calm demeanor.
- Taught new associates sales tactics and performance improvement techniques to ensure maximum sales and increased member retention.
- Efficiently compiled weekly and monthly sales reports and employee KPI's.
- Maintained my personal KPI's including 50 outreach contacts per day.
Assistant Studio Manager
Orangetheory Fitness
Austin, TX
01.2021 - 04.2021
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve profitability.
- Supervised and trained sales team on how to provide exceptional service and pandemic safety, driving retention and overall satisfaction.
- Met with each associate, along side Studio Manager, to establish realistic monthly sales goals.
- Addressed escalated customer-related issues each day with strategic resolutions.
- Recruited, hired and trained three new employees, and conducted monthly review of individual performance.
- Created schedules for sales associates to keep every shift appropriately staffed during holidays and during the COVID-19 pandemic.
Sales Associate
Orangetheory Fitness
Austin , TX
11.2019 - 01.2021
- Built and maintained relationships with peers and upper management to drive team success.
- Retained product and company policy knowledge to serve as resource for both members and customers.
- Acted as initial contact in addressing member concerns.
- Built trusting relationships with member by making personal connections.
- Negotiated and closed over 20 sales a month with minimal oversight.
- Delivered exceptional customer service to enable account retention and growth.
Education
Dale Carnegie Leadership Training
07.2021
Associate of Arts and Sciences -
Texas State University
San Marcos, TX12.2017
High School Diploma -
Southside High School
Fort Smith, AR05.2014
Skills
- Accurate reporting and documentation
- Conflict resolution
- Reliable and trustworthy
- Open communication
- Friendly and positive attitude
- Professional client rapport
Timeline
Support Specialist
Favor Delivery
02.2022 - Current
Assistant Sales Manager
REGYMEN Fitness
05.2021 - 01.2022
Assistant Studio Manager
Orangetheory Fitness
01.2021 - 04.2021
Sales Associate
Orangetheory Fitness
11.2019 - 01.2021
Dale Carnegie Leadership Training
Associate of Arts and Sciences -
Texas State University
High School Diploma -
Southside High School
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