Courtney Bender
New Providence,PA
Summary
Hardworking and motivated employee with customer service, multitasking and time management abilities. Eager to apply these skills in various environments to promote company growth and give every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Substitute Teacher, K-Eighth Grade
Substitute Teacher Service
Lancaster, PA
08.2009 - Current
- Provide instruction in all core subject areas to students in K-Eighth Grade.
- Maintain a safe and respectful learning environment for all students.
- Follow the teacher's instructions and perform their duties to the best of my ability in their absence.
- Work to relate to the students, especially in schools that I sub in often.
- Have done 3 long term sub positions: Middle School Health and PE (spring 2012), 4th grade (spring 2018), and Elementary Phys Ed (spring 2019).
Education Director
Cherry Crest Adventure Farm
Ronks, PA
04.2017 - 12.2023
- Directed our farm's fall field trip program for elementary students including the scheduling and training of employees, scheduling each group's day, and greeting and directing the groups as they arrived and throughout their day.
- Always looking for ways to promote Ag Education throughout the farm through interactive displays and signage.
- Responsible for off-site promotional events to promote the farm.
Attraction Supervisor
Cherry Crest Adventure Farm
Ronks, PA
05.2016 - 12.2023
- Trained, supervised and performance reviewed around 60 employees a season at various attractions.
- Also supervised custodial employees for that section of the farm from 2016-2022.
- Inspected rides for safety concerns daily.
- Kept track of inventory, replacing items and reordering as needed.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Scheduled employees for my section of the farm and my co-supervisor's section.
- Coordinated breaks for all of the same employees based on labor laws.
- Implemented a rotation system for employees to move to different attractions throughout their shift.
- Made minor repairs to attractions as necessary/able.
- Was part of many special event planning committees.
Education
Bachelor of Arts - Physical Education K-12
Eastern University
St. Davids, PA08-2010
Bachelor of Arts - Elementary Education
Eastern University
St. Davids, PA05-2009
Skills
- Oral and written communication
- Problem solving
- Relates well to others
- Organized
- Creative
- Willing to learn
- Team player
Affiliations
- Director of Operation Christmas Child shoebox collection at Refton BIC Church
- Drop off location Team Leader for Operation Christmas Child
- Member of the worship team at Refton BIC Church
- Sunday school teacher of elementary children at Refton BIC Church
- Member of the Missions and Prayer Commission at Refton BIC
References
References available upon request.
Timeline
Education Director
Cherry Crest Adventure Farm
04.2017 - 12.2023
Attraction Supervisor
Cherry Crest Adventure Farm
05.2016 - 12.2023
Substitute Teacher, K-Eighth Grade
Substitute Teacher Service
08.2009 - Current
Bachelor of Arts - Physical Education K-12
Eastern University
Bachelor of Arts - Elementary Education
Eastern University