Courtney Benge
Meadville,Pennsylvania
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
7
7
years of professional experience
Work History
Paraprofessional Aide
Crawford Central School District
08.2022 - Current
- Reported on student progress, behavior, and social skills to parents.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Front of House Team Member
Vernon Central Hose Company
01.2021 - 06.2023
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Restaurant Front of House Manager
Julian's Bar And Grill
01.2017 - 01.2021
- Resolved guests complaints while maintaining positive customer environment.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Motivated staff to perform at peak efficiency and quality.
Account Executive
Forever Media Inc
09.2017 - 06.2020
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
Education
Bachelor of Arts - Creative Writing
Full Sail University
Winter Park, FL08.2024
Skills
- Conflict Resolution Techniques
- Crisis Management
- Verbal and Written Communication
- Safety Understanding
- Activity Planning
- Positive Reinforcement Strategies
- Management Support
Timeline
Paraprofessional Aide
Crawford Central School District
08.2022 - Current
Front of House Team Member
Vernon Central Hose Company
01.2021 - 06.2023
Account Executive
Forever Media Inc
09.2017 - 06.2020
Restaurant Front of House Manager
Julian's Bar And Grill
01.2017 - 01.2021
Bachelor of Arts - Creative Writing
Full Sail University
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