Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Bennett

Rancho Cucamonga,CA

Summary

Dedicated customer service professional with 12 years of experience, including a decade in the fast-paced food industry. Known for being consistently prompt, flexible and dependable. Brings a genuine passion for serving others, with a positive, energized attitude and a commitment to creating customer satisfaction that goes above and beyond expectations. Eager to contribute to a team environment with reliability, enthusiasm, and strong interpersonal skills.

Overview

8
8
years of professional experience

Work History

General Manager

Crumbl Cookies
12.2021 - 01.2025
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Set clear expectations and created positive working environment for employees.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.

Barista Trainer

Target Starbucks
10.2017 - 08.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.

Bakery Worker/ Shift Lead

Sweet Dough Cafe
03.2017 - 10.2017
  • Arranged bakery displays to showcase homemade cinnamon rolls and cookies to drive product sales.
  • Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Accurately operated and counted cash drawer every shift.
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Maintained efficiency in store by regularly taking customer phone calls, keeping a clean and well stocked display case, washing and putting away dishes, sweeping and mopping floors, & taking out trash as needed.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.

Education

High School Diploma -

South Hills High School
West Covina, CA
05-2012

Skills

  • Leadership and team building
  • Highly dependable and punctual
  • Effective problem solving
  • Operations management
  • Efficient multi-tasker
  • Sound judgment
  • Team player
  • Inventory control
  • Employee scheduling
  • Staff motivation

Timeline

General Manager

Crumbl Cookies
12.2021 - 01.2025

Barista Trainer

Target Starbucks
10.2017 - 08.2021

Bakery Worker/ Shift Lead

Sweet Dough Cafe
03.2017 - 10.2017

High School Diploma -

South Hills High School

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Courtney Bennett