Courtney Berthelot
Richardson,TX
Overview
12
12
years of professional experience
Work History
Product Manager-LDA
State Farm Fire & Casualty Company
Richardson, TX
04.2026 - Current
- Lead a team of 3 Fire Product Analysts for Business Markets Residential products (Apt, RCA, Religious Org, PPL), owning growth/profit strategy and the 3-year plan across Customer, Culture, and Price.
- Serve as BL Product Lead for CEM: assess catastrophe exposure using SAG/LCM, identify growth opportunities and restrictions for focus products.
- BL Roof Strategy Lead evaluating roof exposure, prioritizing highest-issue products, and defining required data/tools for next steps.
Underwriting Team Manager
State Farm Fire & Casualty Company
Richardson, TX
04.2024 - 04.2026
- Managed OK, KS, and TX portfolios; owned state strategy execution, partnering with VPA/Sales leaders and leading DOI/executive complaint response.
- SCS Strategy Lead: developed and rolled out Severe Convective Storm levers (RSPS endorsement; Wind/Hail deductible), including internal/agency enablement.
- Texas Region Team Lead: supported 2 VPAs and agent/sales leaders across DFW and the Texas coast using state performance metrics to drive growth.
- Executed product/eligibility strategy: expanded DFW eligibility (3-tab shingle homes) and adjusted Coastal TX eligibility; managed filings, guidelines, communications, and monitoring.
- Serve as regulatory witness for State Farm Underwriting (affidavits/depositions) in legislative/regulatory proceedings.
Underwriting Team Manager-LDA
State Farm Fire & Casualty Company
Richardson, TX
03.2023 - 04.2024
- Led six Business Lines Consultants/Specialists supporting Agents in OR, AK, ID, WY, UT, and WA; served as Training TM for 13 new BLC/Ss.
- Pillar 3 Lead: Agent Engagement & Optimization—improved agency/market area communication.
- Partnered with Agency Learning for the New to Business Lines Learning Series (design, rollout, and communication for agents/agency leadership).
- 2023 PLM D&I Panelist: focused on managing change, resiliency, and empathy.
- BOP Caution Class / CUI Leadership Committee: supported profitability of new business.
Business Lines Specialist
State Farm Fire & Casualty Company
Richardson, TX
01.2021 - 03.2023
- Supported 230 State Farm Agents (CA, MS, NV) with agency-specific business plans and product/training to drive growth in Commercial.
- Managed a team of 4 on the Enterprise Play Team; developed and published 20 marketing/sales plays to grow Business Lines.
- Partnered with VPA and BLC TM to create the CA Business Lines Strategy Plan, driving Fire growth in the market area for the first time in 7 years.
- L.E.A.D. member: identified contractor opportunities; collaborated with Analysts/Actuary to update 11 stat classes, create 2 Spanish audit resources, and produce executive summaries for Handyman and Pest Control.
- Audit Collaboration Team representative: monthly reviews of auditable issues and proposed solutions across Business Lines.
Business Lines Consultant
State Farm Fire & Casualty Company
San Jose, CA
07.2018 - 01.2021
- Supported 95 State Farm Agents (CA) by monitoring production/lapse, driving monthly progress updates, and tailoring plans to hit year-end agency goals.
- Closed an Operations–Agency communication gap by designing and launching an enterprise-wide tool.
Commercial Underwriter II
Farmers Insurance Group
Pleasanton, CA
04.2017 - 07.2018
- Underwrote Commercial Fire/Auto renewals and new business.
- Evaluated risk acceptability by aligning price to exposure and expected loss frequency/severity.
- Partnered with agency teams to align underwriting performance with marketing, retention, and service objectives.
Underwriting Support Service Supervisor-LDA
State Farm Fire & Casualty Company
Atlanta, GA
04.2016 - 04.2017
- Led a team of 28 Auto/Fire Underwriting Assistants in operational support for Business Lines.
- Built an enterprise cross-training plan for 60 associates across HUB locations—reduced turnaround by 5+ business days and improved service levels in 7 of 8 work types.
- Developed Excel reporting to track historical work volume, reducing manual tracking time by 55% and easing daily leader workload.
- Identified process gaps and partnered to create role guides for positions not fully covered in enterprise process curriculum.
Business Fire Underwriter-Contact Center
State Farm Fire & Casualty Company
Atlanta, GA
06.2014 - 04.2016
- Handled agent escalations; resolved complex underwriting issues independently.
- Fire Underwriting SME: trained peers on audits and state-specific guidelines to improve customer service.
- Supported BOP and Auditable Production teams by reviewing new business risks for acceptability while helping maintain a profitable book.
Education
B.S. - Kinesiology
Louisiana State University
Baton Rouge, LA05-2013
Skills
- Product strategy and growth
- Catastrophe exposure assessment
- Process improvement methodologies
- Team leadership and mentoring
- Customer-focused solutions
- Market analysis techniques
Timeline
Product Manager-LDA
State Farm Fire & Casualty Company
04.2026 - Current
Underwriting Team Manager
State Farm Fire & Casualty Company
04.2024 - 04.2026
Underwriting Team Manager-LDA
State Farm Fire & Casualty Company
03.2023 - 04.2024
Business Lines Specialist
State Farm Fire & Casualty Company
01.2021 - 03.2023
Business Lines Consultant
State Farm Fire & Casualty Company
07.2018 - 01.2021
Commercial Underwriter II
Farmers Insurance Group
04.2017 - 07.2018
Underwriting Support Service Supervisor-LDA
State Farm Fire & Casualty Company
04.2016 - 04.2017
Business Fire Underwriter-Contact Center
State Farm Fire & Casualty Company
06.2014 - 04.2016
B.S. - Kinesiology
Louisiana State University