Courtney Biederman
Waialua,HI
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server/ Bartender
Haleiwa Beach House
09.2022 - 06.2024
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
FOH Manager
Love Life Cafe
08.2020 - 09.2022
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Server Team Lead
Vic & Angelo's PGA
09.2017 - 08.2020
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Monitored new server performance and offered continuous support throughout training period.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
Stewardess
Private Captain
06.2018 - 07.2020
- Maintained a clean and organized cabin, creating a welcoming atmosphere for guests.
- Assisted in the preparation and serving of meals, ensuring dietary requirements were met for each passenger.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Education
Associate of Arts - General Studies
Miami Dade College
Miami, FL05.2022
Skills
- Guest Engagement
- Cleanliness standards
- Wine pairing knowledge
- Reliable and Responsible
Certification
- PADI Advanced Open Water Diver
- Florida Boat Drivers License
- Certified Yoga Teacher
Timeline
Server/ Bartender
Haleiwa Beach House
09.2022 - 06.2024
FOH Manager
Love Life Cafe
08.2020 - 09.2022
Stewardess
Private Captain
06.2018 - 07.2020
Server Team Lead
Vic & Angelo's PGA
09.2017 - 08.2020
Associate of Arts - General Studies
Miami Dade College