Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Courtney Bimbo

Birmingham,AL

Summary

Dedicated EVS Floor Technician at Children's of Alabama Hospital, recognized for enhancing sanitation standards and improving patient satisfaction through meticulous floor maintenance. Skilled in infection control and inventory management, I consistently demonstrate strong teamwork and attention to detail, contributing to a safe and clean environment.

Overview

17
17
years of professional experience

Work History

EVS Floor Technician

Children's of Alabama Hospital
04.2023 - 02.2025
  • Enhanced cleanliness and sanitation by effectively utilizing floor cleaning equipment and chemicals.
  • Participated in ongoing professional development activities, staying informed on industry advancements related to floor care techniques and technologies.
  • Maintained a safe work environment through adherence to OSHA guidelines and company safety protocols.
  • Improved overall patient satisfaction with consistently clean and well-maintained facility floors.
  • Streamlined work processes by implementing efficient floor maintenance schedules for various areas of the facility.
  • Contributed to waste reduction initiatives by properly disposing of used materials according to company policies and procedures.
  • Responded promptly to emergency spills or accidents, ensuring swift containment and cleanup for minimized disruptions to daily operations.
  • Collaborated with other EVS staff members to provide comprehensive cleaning services throughout the facility.
  • Adapted quickly to changing priorities, demonstrating flexibility in addressing varying facility needs as they arose.
  • Managed inventory of cleaning supplies, ordering replacements as needed while optimizing usage for cost-efficiency purposes.
  • Demonstrated a strong work ethic and commitment to excellence, consistently meeting or exceeding performance expectations as an EVS Floor Technician.
  • Upheld high standards of professionalism when interacting with patients, visitors, and staff during daily duties.
  • Performed routine inspections on floor surfaces to identify potential hazards or areas needing additional attention.
  • Received positive feedback from supervisors for dedication to quality workmanship in all assigned projects.
  • Communicated proactively with management regarding any observed issues or opportunities for improvement within the facility''s flooring systems.
  • Conducted regular maintenance on floor cleaning equipment, ensuring optimal functionality and minimizing downtime due to malfunctions or repairs.
  • Assisted in training new EVS Floor Technicians, sharing best practices for optimal performance and efficiency.
  • Reduced cross-contamination risks by following proper infection control practices during all tasks.
  • Provided exceptional customer service to facility occupants, addressing any concerns or inquiries about floor cleaning processes.
  • Ensured timely completion of assigned tasks, contributing to an organized and smooth workflow within the EVS team.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.

Newspaper Carrier

Birmingham News
02.2008 - 02.2023
  • Assembled and bagged newspapers prior to delivery.
  • Delivered newspapers and flyers to about 120 homes daily.
  • Maintained punctual delivery times for consistent customer service experience.
  • Demonstrated adaptability by adjusting routes according to changes in customer preferences or residential locations.
  • Distributed papers in various weather conditions during early morning.
  • Built strong relationships with customers, addressing concerns and resolving issues promptly.
  • Provided exceptional customer service, responding promptly to inquiries or requests from clients.
  • Handled distribution-related tasks such as sorting, bundling, and labeling newspapers accurately for efficient delivery.
  • Improved route efficiency with careful planning and route optimization techniques.
  • Secured papers on delivery vehicles to limit losses and damages.
  • Resolved delivery complaints and escalated complex issues to management.
  • Increased customer satisfaction by delivering newspapers in a timely and accurate manner.
  • Ensured safe driving practices while navigating various weather conditions and road situations.
  • Maintained up-to-date records of delivery routes and customer information.
  • Organized delivery materials and supplies to streamline the preparation process each day.
  • Demonstrated strong communication skills when interacting with both colleagues and customers.
  • Safeguarded customer information by following strict confidentiality guidelines in all interactions.
  • Collaborated effectively with team members to ensure seamless coordination of deliveries.
  • Improved speed of delivery by creatively rerouting for completion in [Number] minutes.
  • Adhered to company policies when collecting payments from customers, maintaining accurate records of transactions.
  • Contributed to team success by covering additional routes when necessary, ensuring uninterrupted service for customers.
  • Reduced complaints by ensuring proper handling and storage of newspapers during transportation.
  • Planned daily rounds and determined most efficient way to distribute newspapers.
  • Updated customers on schedule and delivery changes during holidays.
  • Supported overall operations by reporting any discrepancies or issues encountered during daily deliveries.
  • Enhanced client retention by providing reliable and high-quality services on a daily basis.
  • Drove safely and legally for professional, responsible delivery services.
  • Kept delivery vehicles in clean working condition for reliable service.
  • Collaborated with team members to improve paper sorting and delivery speed.
  • Loaded and unloaded vehicles at distribution center, lifting heavy loads.
  • Collected payments from customers for subscriptions and delivery fees.
  • Advised customers on changes to delivery, cancellation and subscription policies.
  • Assisted in training new newspaper carriers to uphold company standards and deliver quality service.
  • Managed time efficiently to accommodate unexpected challenges or delays in the delivery process.
  • Maintained vehicle cleanliness and functionality, performing regular maintenance checks as needed.
  • Delivered orders to customers to drive full satisfaction.
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
  • Maintained positive relationships with customers to promote continued business opportunities.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
  • Assisted with sorting and organizing stockroom items.
  • Developed strong customer base through efficient and reliable service.
  • Communicated regularly with dispatcher for delivery route details and changes.
  • Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
  • Operated delivery vehicles safely and efficiently.
  • Processed payments, made change, and provided receipts.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Processed customer payments and kept accurate financial records.
  • Completed daily pre- and post-trip vehicle inspections.
  • Maintained records of sales and customer information to support accuracy.
  • Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
  • Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
  • Implemented policies and procedures across warehouse and shipping platforms.
  • Stocked shelves and loaded orders to prepare deliveries.

Cook

Jack's
04.2021 - 07.2022
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Communicated closely with servers to fully understand special orders for customers.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.
  • Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
  • Supported kitchen staff training and development, leading to increased productivity and efficiency.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Showcased excellent knife skills for precise cutting and preparation of various ingredients.
  • Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
  • Mentored junior cooks in refining culinary skills through hands-on guidance.
  • Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
  • Collaborated with management team to develop new menu items.
  • Conducted regular quality checks on ingredients, ensuring only best were used in meal preparation.
  • Collaborated with kitchen team to design new menu items, driving customer interest and repeat business.
  • Enhanced flavor and presentation of traditional dishes with creative twists, receiving positive feedback from patrons.
  • Negotiated with suppliers for better pricing on high-quality ingredients, improving profit margins.
  • Implemented rotating menu concept, keeping dining experience fresh and engaging for regular customers.
  • Introduced waste reduction program, contributing to environmental sustainability efforts.
  • Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
  • Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
  • Managed time effectively to ensure timely meal preparation, even during peak hours.
  • Trained new kitchen staff, ensuring they met restaurant's high standards.
  • Streamlined food preparation process, increasing kitchen productivity.
  • Prepared diverse cuisines to meet customer dietary needs and preferences, elevating dining experience.
  • Coordinated with front of house to ensure smooth service during busy periods, enhancing customer dining experience.
  • Optimized use of kitchen equipment to speed up cooking times without compromising food quality.
  • Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
  • Enhanced kitchen efficiency by streamlining prep work processes.
  • Developed system for inventory management, reducing waste and cutting costs.
  • Fostered culture of teamwork and communication within kitchen, leading to improved efficiency.
  • Improved meal presentation with innovative plating techniques, enhancing overall customer satisfaction.
  • Developed and maintained clean and organized kitchen workspace, setting standard for team.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Maintained food safety and sanitation standards.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Managed opening and closing shift kitchen tasks.
  • Prepared and served various food items in fast-paced [Type] environment.
  • Monitored food quality and presentation to maintain high standards.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.
  • Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
  • Measured and mixed ingredients according to precise recipes for best results.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Adjusted recipes based on ingredient availability or customer request.
  • Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
  • Trained and supervised cooking staff to expertly meet daily needs.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Managed kitchen budget for supplies and labor hours, consistently meeting targets.
  • Planned menus for different events, seasons and customer requests.
  • Suggested actionable improvements to streamline training procedures.

Education

High School Diploma -

AH Parker High School
Birmingham, AL
05-1997

Skills

  • Hard floor maintenance
  • Sanitation procedures
  • Infection control
  • Waste disposal management
  • Tile and grout cleaning
  • Carpet care techniques
  • Floor stripping and waxing
  • Floor cleaning expertise
  • Vacuum cleaner operation
  • Dusting and mopping techniques
  • Buffer machine operation
  • Restroom sanitation practices
  • Upholstery cleaning know-how
  • Chemical handling
  • Quality control standards
  • Wood floor refinishing
  • Strong work ethic
  • Willingness to learn
  • Teamwork
  • Attention to detail
  • Sweeping and mopping
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Team collaboration
  • Active listening
  • Hand and power tool operation
  • Trash collection and removal
  • Communication and interpersonal skills
  • Detail-oriented
  • Floor cleaning
  • Pressure washing
  • Flexible schedule
  • Waste disposal
  • Task prioritization
  • Equipment operation
  • Basic mathematics
  • Quality control
  • Trash collection
  • Time management abilities
  • Floor polishing and buffing
  • Work orders
  • New employee training
  • Equipment maintenance
  • Painting
  • Fixture cleaning and polishing
  • Safety standards and protocols
  • Heavy lifting
  • Routine maintenance
  • Teamwork and collaboration
  • Upholstery cleaning
  • Maintenance and repair
  • Pressure washing experience
  • Inventory management
  • Adaptability and flexibility
  • Self motivation
  • Groundskeeping
  • Commercial cleaning
  • Conscientious and Detail-oriented
  • Checklists and recordkeeping

Languages

English
Full Professional

Timeline

EVS Floor Technician

Children's of Alabama Hospital
04.2023 - 02.2025

Cook

Jack's
04.2021 - 07.2022

Newspaper Carrier

Birmingham News
02.2008 - 02.2023

High School Diploma -

AH Parker High School

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Courtney Bimbo