Courtney Biondi
Florence,AL
Summary
I am a hard working, focused individual looking to use my skills and experience to benefit and grow within a company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
HMP DME Services
02.2023 - 05.2024
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported office staff and operational requirements with administrative tasks.
- Transcribed phone messages and relayed to appropriate personnel.
Assistant Facility Manager
Midgard Self Storage
06.2019 - 01.2023
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
- Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
- Tracked and documented operational and financial records to perform analysis of performance and costs.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Conducted inspections and maintained facility grounds.
- Prepared reports and schedules with accuracy.
- Created and submitted daily reports on leasing activities.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Established key relationships with potential leasers and renters.
- Explained terms of lease and amounts to be paid to tenants.
- Managed daily and weekly marketing and leasing plans.
- Created, coordinated, and engaged in marketing campaigns.
Pharmacy Technician and Customer Service Lead
Walgreens Call Center
01.2019 - 06.2019
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Entered and processed patients' prescriptions into internal system.
- Responded to customer requests for products, services, and company information.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Lead Teller
Wells Fargo Bank
09.2015 - 07.2018
- Organized, stocked and maintained the teller window area
- Processed exchange and foreign currency
- Assessed clients' financial situations to develop strategic financial planning solutions
- Rapidly and efficiently prepared customer and ATM cash and change orders
- Collected member loan payments
- Sold cashier's checks, traveler's checks and money orders
- Processed quarterly Vault and ATM audits with a zero error rate
- Scheduled staffing for the main branch
- Maintained friendly and professional customer interactions
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
Preschool Teacher
Primrose Schools Of Murfreesboro
08.2014 - 06.2015
- Assisted and supervised 50 children through the entire school day
- Monitored students' educational progress with individual charts and files
- Addressed behavioral and learning issues with parents and daycare management
- Fostered reasoning and problem solving through active exploration games and activities
- Sanitized toys and play equipment each day to maintain safety and cleanliness
- Identified signs of emotional and developmental problems in children and reported to parents
- Established daily routines that were easy for the children to follow
- Coordinated parent-teacher conferences 2 times during the school year
- Developed and taught lessons on relevant children's books, poems, movies and themes to promote student interest
- Met with parents to resolve conflicting educational priorities and issues
- Created new lesson plans based on course objectives.
Bank Teller
Ascend Federal Credit Union
07.2013 - 11.2013
- Sold cashier's checks, traveler's checks and money orders
- Coordinated daily cash reconciliation at a high-volume location
- Created member account profiles on Ascend FCU online banking program
- Handled various accounting transactions
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Pulled daily branch TR reports
- Processed exchange and foreign currency.
Assembly Line Technician
Nissan
10.2012 - 06.2013
- Utilize control mechanisms or hands-on procedures to operate machines
- Assembled and aligned parts and fixtures using hand and power tools
- Worked directly with QA personnel to identify and correct defects
- Maintained good stock levels, counted parts and requested additional supplies
- Ensured all log books were maintained according to operating procedures
- Inspected all work for quality and compliance with design standards
- Kept work areas organized, tidy and clean for maximum productivity
- Created labels and packaging using label making software and label machines
- Ensured that all health and safety guidelines were followed
- Read and followed standard operating procedures
- Made sure that products were produced on time and are of good quality
- Organized work to meet demanding production goals
- Maintained necessary level of communications between shifts.
Assistant Manager
Shoney's
03.2009 - 10.2012
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations
- Led and directed team members on effective methods, operations and procedures
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties
- Organized special events in the restaurant, including receptions, promotions and corporate luncheons
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime
- Strategically developed effective marketing plans to increase sales and profits while managing costs
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
- Carefully interviewed, selected, trained and supervised staff
- Conducted timely performance evaluations for all front of house staff
- Maintained a safe working and guest environment to reduce the risk of injury and accidents
- Created fun team building activities to engage staff in up-selling to meet revenue targets
- Correctly calculated inventory and ordered appropriate supplies
- Promoted the business through participation in and sponsorship of community events
- Prepared for and executed new menu implementations
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
High School Diploma -
Siegel High School
Murfreesboro, TN05-2012
Skills
- Customer service
- Verbal and written communication
- Complex problem-solving
- Attention to detail
- Staff management
- Assembly and production
- Organization skills
- Safety and compliance
- Office administration
- Information Security
- Consultative Sales
- Multi-Task Management
- Problem Resolution
- Call escalation
Timeline
Customer Service Representative
HMP DME Services
02.2023 - 05.2024
Assistant Facility Manager
Midgard Self Storage
06.2019 - 01.2023
Pharmacy Technician and Customer Service Lead
Walgreens Call Center
01.2019 - 06.2019
Lead Teller
Wells Fargo Bank
09.2015 - 07.2018
Preschool Teacher
Primrose Schools Of Murfreesboro
08.2014 - 06.2015
Bank Teller
Ascend Federal Credit Union
07.2013 - 11.2013
Assembly Line Technician
Nissan
10.2012 - 06.2013
Assistant Manager
Shoney's
03.2009 - 10.2012
High School Diploma -
Siegel High School
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