Courtney Birch
Gilbert,SC
Summary
Adept at completing high volume of appraisals quickly and accurately. Motivated to exceed business expectations while delivering highly accurate results. Proven history of streamlining processes for maximized productivity. Knowledgeable in vehicle design and salvage values.
Overview
13
13
years of professional experience
Work History
Daycare Worker
Ashley And Brandon Rountree
01.2022 - Current
- Taught children to organize toys, wash hands, and share by leading by example.
- Encouraged good behaviors using positive reinforcement methods.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Monitored entrances and exits to maintain safety and organized environments.
- Distributed food, napkins, and beverages in preparation for snack time.
Total Loss Specialist
State Farm
07.2018 - 01.2022
- Inspected vehicles to evaluate necessary repairs and determine extent of damage.
- Documented damage with photographs and detailed written descriptions.
- Used Autosource, Mitchell, and CCC to calculate damages and claim values.
- Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types.
- Negotiated completed damage estimates and repair costs.
- Successfully negotiated settlements with claimants and insurers.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
Total Loss Processor
State Farm
05.2014 - 07.2018
- Initiative-taking, with a keen sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in team environment.
- Trained and mentored new employees.
Injury Auto Claim Processor
State Farm
06.2013 - 05.2014
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Maintained confidentiality of patient finances, records, and health statuses.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Posted payments to accounts and maintained records.
Claims Service Assistant
State Farm
11.2012 - 06.2013
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Managed workload and priorities to meet claims processing meet deadlines.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
Fast Food Crew Member
Wendy's
05.2010 - 11.2012
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
Education
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZHigh School Diploma -
Highland High School
Gilbert, AZ05.2012
Skills
- Vehicle Inspection
- Negotiate Settlements
- Claims Evaluations
- Complex Claims
- Valuation Reports
- Training and Development
- Organization and Time Management
- Flexible and Adaptable
Timeline
Daycare Worker
Ashley And Brandon Rountree
01.2022 - Current
Total Loss Specialist
State Farm
07.2018 - 01.2022
Total Loss Processor
State Farm
05.2014 - 07.2018
Injury Auto Claim Processor
State Farm
06.2013 - 05.2014
Claims Service Assistant
State Farm
11.2012 - 06.2013
Fast Food Crew Member
Wendy's
05.2010 - 11.2012
Maricopa Community Colleges - Rio Salado Community College
High School Diploma -
Highland High School
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