Courtney Blair
Oakdale,CA
Summary
After being at home for a few years to take care of my family, I have returned to the workforce ready to climb my way back into the industry. Being immediately hired back as an Assistant Manager after years, it was like riding a bike and I have been excited to see where my future can go. I am a very responsible and hardworking individual whose skills have not been lost, but only strengthened since becoming a mom. I have excellent communication and work skills demonstrated by over 10 years in working retail and customer service. I am a motivated and enthusiastic person with a strong desire to move up in a company.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Big 5 Sporting Goods
06.2022 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Increased sales through effective merchandising strategies and targeted promotions.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Supervisor
Dollar General Market
09.2016 - 12.2017
- Resolved customer complaints and adjusted policies to meet changing needs.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Responded to customer questions regarding products, prices, and availability.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Assembled shelf resets for holidays and season changes.
- Established relationship with company vendors and efficiently checked in product.
Key Holder Supervisor
Wee-Beez Market
09.2015 - 05.2016
- Supervised bank deposits and security procedures to support store opening and closing.
- Effectively took phone calls from customers for food orders and collaborated with downstairs kitchen.
- Cooked breakfast and made coffee for opening shift so available to oncoming customers.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Operated cash register.
- Maintained store and maintained appearance.
- Performed store opening and closing tasks to comply with preset store operations guidelines.
- Signed for incoming shipments in manager's absence.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Cook/Cashier Team Lead
Annie's Variety
03.2015 - 07.2015
- Processed payments for customers quickly and accurately to exceed productivity standards.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Directed cleaning, trash removal, and sanitation procedures to keep aisles and register area organized.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Took phone orders for food items on kitchen menu and cooked pizza, subs, sandwiches, salads and other products on menu.
- Stocked and maintained kitchen. Got food stations ready and if opening shift made coffee and breakfast sandwiches for customer consumption.
Call Center Representative
T-Mobile
10.2012 - 05.2013
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Maintained strong call control and quickly worked through scripts to address problems.
- Audited customer account information to identify issues and develop solutions.
- Consulted with customers to resolve service and billing issues.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Updated customer accounts, addresses, and contact information within call management databases.
- Educated customers on special pricing opportunities and company offerings.
Education
Some College (No Degree) -
University of Maine At Augusta
Augusta, MESome College (No Degree) -
Southern Maine Community College
South Portland, MEHigh School Diploma -
Cony High School
Augusta, ME05.2010
Skills
- Processes and Procedures
- Experience in Leadership
- Quantitative Skills
- Team Management
- Friendly, Positive Attitude
- Customer Service
- Reliable and Trustworthy
- Critical Thinking
- Organizational Skills
Timeline
Assistant Manager
Big 5 Sporting Goods
06.2022 - Current
Supervisor
Dollar General Market
09.2016 - 12.2017
Key Holder Supervisor
Wee-Beez Market
09.2015 - 05.2016
Cook/Cashier Team Lead
Annie's Variety
03.2015 - 07.2015
Call Center Representative
T-Mobile
10.2012 - 05.2013
Some College (No Degree) -
University of Maine At Augusta
Some College (No Degree) -
Southern Maine Community College
High School Diploma -
Cony High School
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