Courtney Blake
Cypress,Texas
Summary
Highly motivated Medical Office Administrator with medical billing and coding experience and strong office management skills. Proficient in Microsoft Office and coding programs. Exceptional problem-solving and organizational skills. Talented at multi-tasking without compromising quality. Demonstrated expertise in customer service with a keen eye for detail and database structure. Adept at working both independently and collaboratively in a team setting.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Administrator
Mental Wellness Services, PC
06.2023 - Current
- Enhanced claim processing efficiency by conducting thorough investigations and maintaining accurate documentation.
- Streamlined office processes by implementing efficient organizational systems and digital tools.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
Medical Claims Examiner
Firstsource Healthcare
12.2021 - 06.2023
- Negotiated fair settlements with healthcare providers to minimize financial risk while ensuring adequate compensation for services rendered.
- Paid or denied medical claims based upon established claims processing criteria.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Enhanced claim processing efficiency by conducting thorough investigations and maintaining accurate documentation.
- Streamlined workflow for faster resolution of medical claims through effective prioritization and organization.
- Maintained compliance with industry regulations and company policies while evaluating medical claims for accuracy and legitimacy.
- Reduced errors in claim submissions by meticulously reviewing patient information and verifying insurance eligibility.
Customer Service Representative and Vaccine Specialist
MCI/ MassMarkets
01.2021 - 07.2021
- Facilitated scheduling of vaccination appointments
- Supplied customers with pertinent information regarding vaccination
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales and Services/Distribution - Passport Agent
United States Postal Service
02.2013 - 09.2020
- Processed daily retail transactions for bank deposits and closeouts
- Entered data entries with confidential information
- Established and maintained trustful relationships with customers through phone and in-person communication.
- Ensured accuracy in data entry for passport applications, reducing errors and improving overall office efficiency.
- Provided excellent customer service to applicants, addressing their questions and concerns while guiding them through the application process.
- Assisted in training new employees on department protocols and best practices, contributing to a more cohesive team environment.
- Improved passport application processing times by streamlining and implementing efficient workflows.
Education
Associate of Applied Science - Health Administration
The College of Health Care Professions
Houston, TX09.2023
Medical Billing and Coding Certificate Program -
The College of Health Care Professions
Houston, TX10.2021
Skills
- Analytical and problem-solving skills
- Excellent communication skills
- Proficiency in computer applications: (Microsoft Word, Excel, PowerPoint, Office)
- Insurance Billing Procedures
- Managing Patient Records
- Payment Processing
- Healthcare Coding
- Data Entry Efficiency
- HIPAA Guidelines
Certification
Nationally Registered Certified Coding Specialist
Certification # 203636
References
References available upon request.
Timeline
Office Administrator
Mental Wellness Services, PC
06.2023 - Current
Medical Claims Examiner
Firstsource Healthcare
12.2021 - 06.2023
Customer Service Representative and Vaccine Specialist
MCI/ MassMarkets
01.2021 - 07.2021
Sales and Services/Distribution - Passport Agent
United States Postal Service
02.2013 - 09.2020
Associate of Applied Science - Health Administration
The College of Health Care Professions
Medical Billing and Coding Certificate Program -
The College of Health Care Professions
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