Courtney Blanton
Port Arthur,TX
Summary
Accomplished medical assistant/ professional bringing over seventeen years' of private endocrine office experience and advanced abilities in team building and workflow improvements. Innovative and analytical with excellent project management skills. Patient care is my number one goal and concern. Dedicated Lead Medical Assistant equipped to manage patient, administrative and team needs with organized approach and good prioritization skills. Keeps team members on-track with close monitoring and motivational strategies. Handles patients' needs with friendly, knowledgeable approach while effectively meeting demands of busy offices and maintaining compliance with important standards.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
Gordon And Parker Family Practice
07.2019 - Current
- Maintained a clean and safe clinical environment, adhering to strict infection control standards for the well-being of patients and staff.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Conducted regular quality assurance evaluations across all aspects of clinic operations to identify areas for improvement and implement corrective actions accordingly.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed EKGs and other tests based on patient presentation in office.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Prepared and administered medications to alleviate patient symptoms.
- Improved patient outcomes by closely monitoring vital signs, accurately documenting findings, and promptly reporting any abnormalities to supervising clinicians.
- Taught patients about medications, procedures, and care plan instructions.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Worked well in a team setting, providing support and guidance.
Senior Medical Assistant
Medix
11.2018 - 05.2019
- Responsible for checking vital signs, prescribing medications, answering phone calls, faxes, online messages
- Training new diabetic patients on medications, downloading insulin pumps and meters
- Obtained client medical history, medication information, symptoms, and allergies.
- Provided compassionate care to diverse populations, fostering trust and rapport with patients of all ages and backgrounds.
- Performed medical records management, including filing, organizing and scanning documents.
- Completed clinical procedures and gathered patient data for interpretation by physician.
Office Manager
Amelita Basa, M.D., P.L.L.C
07.2011 - 06.2018
- Recruited, hired, trained and supervised administrative office staff of three
- Coordinated special projects and managed schedules
- Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving
- Ordered all office supplies including ink cartridges, toner, and paper
- Recruited and hired qualified candidates for vacant and new positions
- Submitted medical claims through Availity for insurance processing and payment
- Verified insurance coverage and deductibles and co-insurances due
- Negotiated lab bills for client and physician accounts
- Maintained quality measure reporting for physician
- Posted all insurance payments from eobs received electronically and by mail
- Handled all patient complaints and concerns
- Performed prescription refills via electronic medical record
- Maintained proper diagnosis coding for reimbursement and quality reporting
- Trained newly diagnosed diabetic patients on how to administer injections and use insulin deliver systems and devices to check blood sugar levels
- Faxed corresponding letters, lab results, etc
- To referring physicians
- Scheduled outpatient procedures and explained those procedures to the patient for clarity of what to expect
- Obtained vital signs and room patients when needed
- Maintained computer and physical filing systems.
Lead Medical Assistant/Office Manager
Lawrence E. Mallette, M.D., P.A
01.2000 - 07.2011
- Performed vitals/glucose testing and assisted in administering injections and urinalysis
- Assessed patients and documented their medical histories
- Oversaw financial operations, producing invoices, processing payments and preparing deposits
- Ensured HIPAA compliance
- Trained new staff on quality control procedures
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment
- Reviewed documentation for compliance with requirements and accuracy of information
- Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy
- Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement
- Performed monthly inventory and maintained office and medical supply counts
- Documented patient information obtained from interviews
- Performed lab tests and communicated results.
Education
Associate of Arts -
Houston Community College
Houston, TX01.2011
Medical Assistant Certificate -
Professional Career Training Institute
Houston, TX01.2000
Skills
- BILLING (10 years)
- SCHEDULING
- CODING (10 years)
- HIPAA (10 years)
- DOCUMENTATION (10 years)
- Excellent multi-tasking ability
- Patient management
- Performance Improvement
- Patient Assessments
- Examination Preparation
- HIPAA compliance
- Medical office administration
- EMR / EHR
- Medical billing and coding
- Patient scheduling
- Charting and clinical documentation
- Medical records management
- Direct patient care
- Updating Medical Records
- Inventory Management
- Vital Signs Documentation
- Data Entry
- Medical terminology knowledge
- Companionship and emotional support
- Inventory and supply management
- Electronic Health Records
- Chronic Disease Management
Certification
- Driver's License
- Certified Medical Assistant (AAMA)
Personal Information
Title: Office Manager
Timeline
Lead Medical Assistant
Gordon And Parker Family Practice
07.2019 - Current
Senior Medical Assistant
Medix
11.2018 - 05.2019
Office Manager
Amelita Basa, M.D., P.L.L.C
07.2011 - 06.2018
Lead Medical Assistant/Office Manager
Lawrence E. Mallette, M.D., P.A
01.2000 - 07.2011
Associate of Arts -
Houston Community College
Medical Assistant Certificate -
Professional Career Training Institute
- Driver's License
- Certified Medical Assistant (AAMA)
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