Courtney Boerste
Waddy,KY
Summary
Enthusiastic and motivated to work with patients, families and care teams efficiently. Friendly, adaptable, and collaborative professional successful devising satisfying solutions to complex problems. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Patient Coordinator
TeamHealth
08.2022 - Current
- Supported clinical staff in providing high-quality care by organizing necessary paperwork and ensuring timely access to information.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Streamlined communication between patients, providers, and insurance companies for a seamless healthcare experience.
- Contributed to the achievement of clinic goals by consistently meeting or exceeding performance metrics related to patient satisfaction and efficiency.
- Promoted a culture of teamwork among clinic staff by offering assistance whenever needed and fostering open communication channels.
- Assisted in training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
- Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
- Expedited prescription refills for patients by relaying requests from providers to pharmacies swiftly and accurately.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Responded to inquiries by directing calls to appropriate personnel.
- Recommended service improvements to minimize recurring patient issues and complaints.
Dental Assistant
Pediatric Dentistry Of Prospect
04.2020 - 08.2021
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Served as a liaison between the dentist''s office and local schools/community organizations creating awareness about oral healthcare.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Enhanced patient comfort by providing gentle and thorough dental cleanings.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Prepared patient X-rays and images for review by dentist.
- Exposed, developed and mounted dental x-rays.
- Verified patient insurance eligibility and benefits.
- Scheduled and confirmed patient appointments.
- Sterilized rooms and prepped equipment and instruments daily procedures.
Patient Service Representative
Aspen Dental
11.2019 - 04.2020
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Contributed to the resolution of billing disputes by working closely with insurance companies and patients to clarify charges and payment expectations.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Balanced deposits and credit card payments each day.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
Hostess/Server Trainer
Brickhouse Tavern And Tap
06.2016 - 11.2019
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Coordinated closely with event planners for successful execution of private functions held at the restaurant.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Used cash registers and credit card machines to cash out customers.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
Dental Assistant - Dental Assisting
MedQuest College
Frankfort, KY 05.2001 -
Associate of Science - Science
Jefferson Community And Technical College
Louisville, KY 05.2001 -
High School Diploma -
Mercy Academy
Louisville, KY 08.2009 - 05.2013
Skills
Electronic Records Management
Timeline
Patient Coordinator
TeamHealth
08.2022 - Current
Dental Assistant
Pediatric Dentistry Of Prospect
04.2020 - 08.2021
Patient Service Representative
Aspen Dental
11.2019 - 04.2020
Hostess/Server Trainer
Brickhouse Tavern And Tap
06.2016 - 11.2019
High School Diploma -
Mercy Academy
08.2009 - 05.2013
Dental Assistant - Dental Assisting
MedQuest College
05.2001 -
Associate of Science - Science
Jefferson Community And Technical College
05.2001 -