Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic
Courtney Bollard

Courtney Bollard

Mobile,Alabama

Summary

Results-oriented Manager thrives in fast-paced and competitive environments. Brings strong presentation, analytical and problem-solving skills. Industrious Picker with dedicated and responsible nature. Skilled in using equipment safely and properly. Dedicated to providing systematic services while mitigating personal risk. Dedicated Professional Delivery Driver puts together and performs up to 200+ daily deliveries under tight deadlines. Dedicated to efficient and accurate work and satisfying customer needs and Promotion driven. Customer-oriented sales professional with 14 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Delivery Courier

Fedex Ground
Theodore, AL
10.2022 - Current
  • Received daily delivery instructions and route assignments from dispatch.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Reviewed delivery documents and orders and reported errors to supervisor.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Notified customers of delays to decrease calls to support.
  • Reported delays and accidents to stations using telephones or two-way radios.
  • Checked tires for proper inflation before leaving on each route.
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Developed strong customer relationships to encourage repeat business.

Instacart Shopper

Instacart
Mobile, AL
01.2020 - Current
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
  • Conducted price checks of products as requested by customers.
  • Identified customer needs by asking questions and advising on best solutions.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Secured and stored items until customer pickup.
  • Followed company policies related to food safety, sanitation, security, and loss prevention.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Processed returns promptly according to company policy.

Food Delivery Driver

DoorDash
Mobile, AL
01.2020 - Current
  • Maintained positive attitude and diplomacy when dealing with customers and other team members.
  • Coordinated with restaurant staff on order accuracy and pickup times.
  • Picked up meals from local restaurants and dropped off at residential and business customer locations.
  • Continuously surpassed sales goals, optimizing profitability, and performance of assigned territory.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Reported delays due to breakdowns, weather or traffic conditions or other emergencies.
  • Loaded and unloaded delivery vehicles with food items.
  • Provided excellent customer service throughout the delivery process.
  • Navigated local streets and highways with ease using GPS system.
  • Collected money, provided change and recorded transactions on receipts.
  • Answered customer inquiries regarding menu items, prices and availability.
  • Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
  • Reported any incidents involving damage or theft of property immediately to management team.
  • Resolved customers' complaints regarding products or services.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.

Deli Clerk

Publix
Mobile, AL
01.2023 - 09.2023
  • Offered suggestions for additional items that would complement customer's order selections.
  • Adhered to health regulations regarding food handling and sanitation standards.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Provided accurate pricing information when requested by customers.
  • Tailored orders to address customer allergies and gluten concerns.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Participated in weekly team meetings to discuss performance goals or operational issues.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
  • Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.

Assistant Rural Carrier

United States Post Office
Theodore, AL
02.2022 - 12.2022
  • Completed paperwork related to processing incoming and outgoing mail items.
  • Sorted mail for delivery, arranging mail in delivery sequence.
  • Followed safety procedures while operating motor vehicles in rural areas.
  • Assisted rural carriers with delivery and collection of mail along established routes.
  • Handled missing postage and returned mail for route customers.
  • Delivered and collected mail for designated route to businesses and residential homes using satchels, cars and small trucks.
  • Assisted in maintaining cleanliness of post office lobby area.
  • Obtained signatures for registered, certified, and insured mail.
  • Delivered various types of mail on routes according to strict timelines.
  • Scanned labels on letters or parcels to confirm receipt.
  • Verified accuracy of addresses on packages prior to delivery.
  • Maintained records of items received, delivered and held in inventory.

People Manager

McDonald's
Mobile, AL
05.2014 - 11.2016
  • Provided HR consultation services to leadership and department heads.
  • Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
  • Collaborated with senior leadership on organizational strategies, goals and objectives.
  • Resolved conflicts among team members in a professional manner.
  • Directed HR programs, policies and processes to improve operational efficiency.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Managed recruitment activities such as sourcing resumes, interviewing candidates, onboarding new hires.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Compiled reports to provide management with accurate information and comply with policies and procedures.
  • Implemented corrective action plans when necessary to address any deficiencies or non-compliance issues.
  • Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
  • Utilized point-of-sale systems for taking orders from customers.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.

Education

Certificate - Culinary Arts

Virginia College
Mobile, AL
12-2018

High School Diploma -

Ben C Rain High School
Mobile, AL
05-2014

Skills

  • Package Delivery and Pick-Up
  • Dispatch Collaboration
  • Business Processes and Procedures
  • Working Independently
  • Logistics and Transportation
  • Coordinating Efficient Routes
  • Issue Escalation
  • Delivery and Pickup
  • Attention to Detail
  • Delivering Time-Sensitive Specimens
  • GPS Navigation
  • GPS Systems
  • Smartphone Usage
  • Processing Samples
  • Heavy Lifting
  • Clean Driving Record
  • Delivery Management
  • Vehicle Inspections
  • Sorting
  • Time Management
  • Payment Collection
  • Valid Driver's License
  • Problem-Solving
  • Customer Service
  • Route Planning
  • Paperwork Drafting
  • Payment Verification
  • Timesheet Processing
  • Customer Engagement
  • Business Management
  • Talent Acquisition
  • Administrative Tasks
  • Office Administration
  • Recordkeeping
  • Lead Generation
  • Business Communications
  • Budget Administration
  • Relationship Building
  • Project Planning
  • Supply Restocking
  • Mail Handling
  • Bookkeeping
  • Meeting Planning
  • Materials Distribution
  • Mail Management
  • Strong Problem Solver
  • Proofreading
  • Support Services
  • Professional and Mature
  • Inventory Replenishment
  • Willing to Learn
  • Goal Setting
  • Team Building Leadership
  • Proactive and Focused
  • Decision-Making
  • Critical Thinking
  • Adaptable to Market Fluctuations
  • Safety Oversight
  • Program Leadership
  • Team Development
  • Group Facilitation
  • Recruitment
  • Emergency Response
  • Agenda Planning
  • Student Monitoring
  • Game Strategy Development
  • Strength Coaching
  • Staff Development
  • Team Training
  • Event Scheduling
  • Personable and Friendly
  • Performance Improvements
  • Training Exercises
  • Energetic Personality

Affiliations

  • SADD (Students Against Destructive Decisions) Spanish Club
  • Girl Scouts
  • Music Class
  • JROTC

Accomplishments

  • Advance Academic Endorsement High School Diploma
  • Management
  • Leadership Award
  • CDL

Certification

  • CDL A

References

References available upon request.

Timeline

Deli Clerk

Publix
01.2023 - 09.2023

Delivery Courier

Fedex Ground
10.2022 - Current

Assistant Rural Carrier

United States Post Office
02.2022 - 12.2022

Instacart Shopper

Instacart
01.2020 - Current

Food Delivery Driver

DoorDash
01.2020 - Current

People Manager

McDonald's
05.2014 - 11.2016

Certificate - Culinary Arts

Virginia College

High School Diploma -

Ben C Rain High School

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Courtney Bollard