Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Boone

Monroe,Indiana

Summary

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Overview

2
2
years of professional experience

Work History

Vault Teller

First Bank of Berne
09.2023 - Current
  • Maintained accurate cash balances through meticulous record-keeping and regular audits.
  • Ensured secure transactions by strictly adhering to established security protocols and procedures.
  • Reduced discrepancies in vault inventory with thorough reconciliations and prompt identification of errors.
  • Assisted in training new tellers for seamless integration into the team, boosting overall productivity.
  • Supported branch operations by providing timely and reliable access to stored cash reserves when needed.
  • Facilitated smooth customer interactions by efficiently processing requests for large currency transactions.
  • Improved transaction accuracy with diligent attention to detail during daily counting and verification processes.
  • Contributed to a positive work environment by fostering strong relationships with colleagues and maintaining open communication channels.
  • Maximized security of physical assets by consistently following proper cash handling guidelines and protocols during daily operations.
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Performed vault, alarm and door duties to facilitate opening and closing of operations.

Bank Teller

First Bank of Berne
04.2022 - Current
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Streamlined teller operations for better workflow by implementing time-management strategies.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
  • Processed loan payments accurately, contributing to the overall efficiency of branch operations.
  • Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Provided customer records, account statements and copies of checks.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Received extensive training on ATM audits, TCR operations and audits, debit card procedures, and fraud.
  • Trained new hires on customer service policies and procedures.

Junior Marketing Assistant

99 Exposure
07.2022 - 08.2022
  • Worked under regional manager to learn customer-based tactics for marketing and sales.
  • Collaborated with marketing team to discuss possible tactics and solutions for customer questions and difficulties.
  • Out-sourced to marketing team members to assist in problem solving and share sale tactics.
  • Helped customers switch phone plans and reduced cost of monthly bill expenses.
  • Educated customers of daily sales and bundles provided by the company.

Medical Technician

Retina Institute of Indiana
01.2022 - 03.2022
  • Processed patient information and maintained records
  • Performed data entry and filing for confidential information
  • Worked alongside other medical professionals and the doctor to provide quality care for clients
  • Followed safety and cleanliness protocols to keep clients safe and secure during medical procedures
  • Answered telephones, checked patients in and out, scheduled appointments, and verified insurance plans
  • Performed routine maintenance on medical equipment, ensuring reliability and accuracy of test results.
  • Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
  • Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
  • Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.

Intern

Big Muddy Publication for SEMO
08.2021 - 12.2021
  • Enhanced intern productivity by assisting with project coordination and providing ongoing support.
  • Adapted to changing priorities and deadlines in a fast-paced publishing environment, demonstrating strong time-management and organizational skills throughout the internship experience.
  • Formatted in Microsoft Word and PDF to prepare documents and proposals for review or final submission.
  • Edited and revised wide array of content for accuracy, clarity and consistency.
  • Developed and maintained editorial standards for content.
  • Provided detailed reasoning on
  • Assisted in the production process for successful book launches.
  • Participated in regular team meetings to discuss ongoing projects and address any challenges faced during the publishing process.
  • Evaluated unsolicited manuscripts for potential publication opportunities, providing constructive feedback when appropriate.

Education

Bachelor of Arts - Professional Writing

Southeast Missouri State University
Cape Girardeau Missouri
12.2021

Skills

  • Marketing
  • Adobe InDesign
  • Stress Tolerance
  • Teamwork and Collaboration
  • Data Inputting
  • Financial Software
  • Multitasking Capabilities
  • Interpersonal Skills
  • Computer Literacy

Timeline

Vault Teller

First Bank of Berne
09.2023 - Current

Junior Marketing Assistant

99 Exposure
07.2022 - 08.2022

Bank Teller

First Bank of Berne
04.2022 - Current

Medical Technician

Retina Institute of Indiana
01.2022 - 03.2022

Intern

Big Muddy Publication for SEMO
08.2021 - 12.2021

Bachelor of Arts - Professional Writing

Southeast Missouri State University

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Courtney Boone