Courtney Boseman
Pamplico,SC
Summary
Accomplished Clinic Office Coordinator at MUSC Health, adept in technology and communication, I streamlined patient scheduling and billing processes, enhancing efficiency by 30%. My leadership and active listening skills fostered a team-oriented environment, significantly improving customer satisfaction and operational workflow.
Overview
10
10
years of professional experience
Work History
Clinic Office Coordinator
MUSC Health
04.2021 - Current
- My job duties include scheduling, patient registration, telephone triage, medical records, billing, and collections
- Coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling
- Position also involves customer service, message distribution, ancillary scheduling and preparation, and referrals management
Scheduling Representative
McLeod Health
09.2020 - 04.2021
- As a Scheduling Representative I provide physicians, patients and families with scheduling services for outpatient or inpatient procedures provided by McLeod Regional Medical Center, McLeod Health Darlington or McLeod Health Dillon, McLeod Health Cheraw, McLeod Health Clarendon, McLeod Health Loris and McLeod Health Seacoast
- Scheduling services consist of initial or new patient scheduling, cancellations of previously scheduled appointments and rebooking appointments as needed
- Scheduling representatives understand that they serve both the external customers of the patients and physicians, but also serve the internal customers of the departments of all three medical centers
Supervisor/Manager
Blue Line Shooting Center
04.2019 - 09.2020
- Ensure the facility is opened, closed and staffed according to schedule
- Ensure strict adherence to Standard Operating Procedure (SOP) for center at all times
- Edit/update SOP manual as necessary
- Submit biweekly payroll on all staff
- Hire, train, schedule and supervise center staff
- Assume or reassign the role of any staff absent and/or unable to perform job functions
- Promote and smoothly execute instructional programs and shooting events
- Maintain calendar of upcoming events
- Operate Center POS software and train all staff on it
- Sell Memberships and Retail inventory
- Stock and Count inventory
- Submit requests for special orders
- Run end of day POS reports and submit to owner
- Perform end of day secured inventory shelving
- Keep center sanitary and neat
- Perform all computer functions as assigned by Store Owner
- Maintain productive relationships with established customers
- Attend training as required by Store Owner
- Perform employee performance evaluations
Mortgage Loan Opener/Admin Assistant
Finance of America Mortgage/ Weichert
10.2016 - 04.2019
- Submit Files to underwriter while working hand in hand with the Loan Processor to make sure the loans close on time
- Provide support by preparing and reviewing loan documents, entering application information into the loan system, and work closely with the loan officer on files
- Manage new mortgage application assignments in a fast-paced environment
- Produce accurate loan estimates within the required timeframe
- Quality control new mortgage applications for submission to Mortgage Production Assistants
- Manage data collections to ensure they are properly noted with supporting documentation
- Assist with reissuing loan disclosures
- Pull daily application reports and verify information
- Enthusiastically support the Bank's Guiding Principles and Brand Behaviors
- Adhere to regulatory requirements, such as Anti-Money Laundering and Bank Secrecy Act
- Make appropriate updates to client database
Homeowners Insurance Processor
Assurant
09.2014 - 10.2016
- Process documents in an accurate and timely manner to ensure proper insurance coverage for homeowners and client satisfaction goals
- Identify policy type and determine appropriate action needed
- Make appropriate updates to client database (data entry) in order to meet regulatory obligations
- Make timely premium payments from established escrow accounts to ensure continuous coverage
- Manage time to handle multiple demands and competing priorities
- Meet deadlines and quality standards Communicate and coordinate with insurance agents and/or insurance carriers to verify information, update status, and meet deadlines/requirements
- Be professional in all communications
- Build and maintain effective internal working relationships and support teamwork in meeting company goals
- Communicate status updates and appropriately escalate issues and opportunities to meet the needs of clients and homeowners
- Answered incoming calls from clients (call center)
Education
Virginia College - Cosmetology
Virginia College
09.2013
Diploma -
South Florence High School
06.2012
Skills
- Leadership
- Management
- Technology
- Time management
- Organization
- Communication
- Writing
- Active listening
- Goal Setting
References
References available upon request.
Timeline
Clinic Office Coordinator
MUSC Health
04.2021 - Current
Scheduling Representative
McLeod Health
09.2020 - 04.2021
Supervisor/Manager
Blue Line Shooting Center
04.2019 - 09.2020
Mortgage Loan Opener/Admin Assistant
Finance of America Mortgage/ Weichert
10.2016 - 04.2019
Homeowners Insurance Processor
Assurant
09.2014 - 10.2016
Virginia College - Cosmetology
Virginia College
Diploma -
South Florence High School
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