Courtney Bowie

Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.

• Addressed any concerns or issues raised by patients promptly to maintain high levels of satisfaction throughout their visit.
• Ensured HIPAA compliance while managing sensitive patient information for secure data handling practices.
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
• Assisted patients with navigating insurance processes, reducing confusion and financial stress surrounding healthcare expenses.
• Educated new employees on proper protocols related to serving as a Patient Concierge team member, contributing to consistent service quality across the department.
• Coordinated with various departments to facilitate seamless patient transfers and transitions between services.
• Improved patient satisfaction by providing personalized care and addressing individual concerns.

• Used company software and databases to maintain records of services performed and patient conditions.
• Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
• Enhanced patient care by developing and implementing comprehensive care plans.
• Facilitated appointments and transportation for patients, streamlining access to essential medical services.
• Developed and maintained strong relationships with patients and their families, providing emotional support and health education.
• Provided accrate billing each week for services rendered.
• Prepared and submitted accurate payroll each week for the caregivers.

• Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
• Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
• Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
• Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
• Managed daily administrative tasks to ensure smooth operations within the medical office environment.
• Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
• Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.

• Improved customer satisfaction by promptly addressing and resolving client concerns and inquiries.
• Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
• Reduced errors in transactions by providing ongoing training and coaching to bank tellers on best practices.
• Managed risk effectively by monitoring teller activities, ensuring compliance with banking regulations and policies.

• Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
• Maintained up-to-date knowledge of banking products and services, empowering team to provide informed recommendations to customers.
• Fostered partnerships with local businesses to offer banking services tailored to their needs, expanding customer base.
• Oversaw daily branch operations, ensuring compliance with all banking regulations and policies.