Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Bradbury

Syracuse,NY

Summary

Dynamic and results-oriented professional with extensive experience in customer service and team leadership, notably at Amazon. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional problem-solving abilities and workplace safety knowledge. Skilled in CRM and fostering client relationships, I consistently drive positive outcomes and operational excellence.

Overview

15
15
years of professional experience

Work History

Associate

Amazon
Liverpool, NY
01.2023 - 10.2024
  • Conducted inventory checks to ensure accuracy of shelf stock.
  • Ensured compliance with company safety regulations at all times while on the job.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Recommended, selected and located merchandise based on customer desires.
  • Operated equipment such as scanners and scales correctly during checkout process.

Associate

Walmart
East Syracuse, NY
02.2021 - 02.2022
  • Answered store and merchandise questions and led customers to wanted items.
  • Assisted customers with selecting items and answering questions about products.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Computed purchases and received and processed cash or credit payment.

Crew Member

McDonald's
Fairmont, NY
12.2016 - 06.2018
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Educated customers on menu items, product ingredients and nutritional values.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Took orders from patrons and input selections into store computer system.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.

Crew Member

Tim Hortons
Watertown, NY
01.2014 - 03.2015
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Took orders from patrons and input selections into store computer system.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Served food quickly for positive guest experiences.
  • Adhered to health department regulations regarding food handling procedures.
  • Stocked shelves and cases with new or transferred items.

Server

tradition At the link
East Syracuse, NY
10.2011 - 06.2013
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Prepared drinks according to standard recipes.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Filled condiments and napkin containers during slack periods.
  • Addressed complaints to kitchen staff and served replacement items.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Checked food before serving it to customers.

Crew Member

Little Caesars
Syracuse, NY
01.2010 - 12.2010
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Checked expiration dates on all products before serving them to customers.
  • Informed customers about daily specials in an engaging manner.

Crew Member

pita el saha
Syracuse, NY
05.2009 - 01.2010
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Took orders from patrons and input selections into store computer system.
  • Organized and restocked supplies to support operations and team productivity.

Crew Member

Kentucky Fried Chicken
Syracuse, NY
05.2009 - 10.2009
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.

Education

GED -

Eoc
Syracuse, NY
04-2016

Skills

  • Preparing reports
  • Workplace safety
  • Issue resolution
  • Leadership qualities
  • Business strategies
  • Policy implementation
  • Team collaboration
  • Sales techniques
  • Record and file management
  • Verbal and written communication
  • Sales expertise
  • Client relationship management
  • Workflow management
  • Time management
  • Problem-solving abilities
  • Strategy development
  • Multiple priorities management
  • Customer relationship management (CRM)
  • Patient evaluation
  • Creative problem solving

Timeline

Associate

Amazon
01.2023 - 10.2024

Associate

Walmart
02.2021 - 02.2022

Crew Member

McDonald's
12.2016 - 06.2018

Crew Member

Tim Hortons
01.2014 - 03.2015

Server

tradition At the link
10.2011 - 06.2013

Crew Member

Little Caesars
01.2010 - 12.2010

Crew Member

pita el saha
05.2009 - 01.2010

Crew Member

Kentucky Fried Chicken
05.2009 - 10.2009

GED -

Eoc
Courtney Bradbury