Courtney Brom
Bellevue,NE
Summary
Dynamic professional with extensive customer service experience at Hillcrest Hospice, excelling in admissions coordination and process improvement. Known for strong organization and keen attention to detail, I effectively manage multiple tasks while ensuring accurate documentation. Proven ability to enhance client satisfaction through exceptional interpersonal skills and a commitment to service excellence.
Overview
14
14
years of professional experience
Work History
Admissions Coordinator
Hillcrest Hospice
06.2017 - Current
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Completed preliminary paperwork for incoming and outgoing patients.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Assisted in development and implementation of faculty development plans.
Customer Sales Rep 2
Security National Bank
01.2016 - 06.2017
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Described product highlights and benefits to help guide purchasing decisions.
Hotel Reservation Specialist
Marriott Inn
12.2015 - 08.2016
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Implemented marketing and promotional initiatives to increase occupancy.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Cashier/Store Manager
Fantasy's Food N Fuel
06.2011 - 01.2015
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Skills
- Strong organization
- Computer literacy
- Many, varied positions with extensive customer service
- Able to multi-task
- Accurate forms and reports, keen eye for detail
- Able to quickly learn and effectively utilize new computer systems
Timeline
Admissions Coordinator
Hillcrest Hospice
06.2017 - Current
Customer Sales Rep 2
Security National Bank
01.2016 - 06.2017
Hotel Reservation Specialist
Marriott Inn
12.2015 - 08.2016
Cashier/Store Manager
Fantasy's Food N Fuel
06.2011 - 01.2015
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