Courtney Broscoe
Assistant Manager Of Customer Operations
Indianapolis,IN
Summary
Dynamic leader with a proven track record at Express Fashion Operation, excelling in operations management and team development. Enhanced customer relations and maximized profitability through innovative strategies, achieving significant performance improvements. Skilled in relationship building, adept at mentoring staff to exceed goals.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Assistant Manager of Customer Operations
Old Navy
08.2023 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted regular performance reviews of direct reports to identify strengths as well as areas requiring additional coaching or mentoring.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Generated repeat business through exceptional customer service.
- Performed business analysis and provided guidance on best practices and various approaches.
- Maintained thorough documentation of policies and procedures to enhance consistency and transparency across the team.
- Assessed staffing needs based on workload fluctuations and planned strategic hiring initiatives accordingly.
- Championed best practices for managing escalations by effectively resolving high-priority issues with minimal impact on customer experience.
Store Manager
Express Fashion Operation
9 2012 - 08.2023
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Reduced operational risks while organizing data to forecast performance trends.
Education
No Degree - Anthropology
Indiana University - Purdue University Indianapolis
Indianapolis, IN 05.2001 -
High School Diploma -
Elkhart Central High School
Elkhart, IN 08.2008 - 05.2012
Skills
Relationship building and management
Team Development
Operations Management
Maximizing profitability
Customer Relations
Training and mentoring
Personnel development
Goals and performance
Product and service sales
Timeline
Assistant Manager of Customer Operations
Old Navy
08.2023 - 08.2024
High School Diploma -
Elkhart Central High School
08.2008 - 05.2012
No Degree - Anthropology
Indiana University - Purdue University Indianapolis
05.2001 -
Store Manager
Express Fashion Operation
9 2012 - 08.2023
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