Courtney Broussard
New Orleans,LA
Summary
Experienced and detail-oriented Dental Office Administrator with over 8 years of experience in front desk operations, patient relations, insurance verification, and treatment coordination. Adept at managing high-volume practices, improving patient experience, and supporting both clinical and administrative workflows. Proficient in Dentrix, Eaglesoft, and a range of billing software.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dental Receptionist
James Loyola, DMD
New Orleans, LA
01.2023 - 07.2025
- Check-in/check-out patients and manage high-volume phone lines
- Verify insurance and submit claims to providers
- Review treatment plans and collect payments
- Maintain accurate patient account records
Office Manager / Receptionist
Riverbend Dental Clinic
New Orleans, LA
07.2022 - 01.2023
- Oversaw daily front office operations and staff scheduling
- Handled payroll, supply orders, and insurance processing
- Coordinated treatment plans and patient financing options
Front Desk Receptionist
Metairie Dental Centre
Metairie, LA
07.2021 - 07.2022
- Scheduled appointments and maintained electronic records
- Verified insurance and collected co-pays
- Created and explained patient payment plans
- Ran daily, weekly, and monthly office reports
Education
healthcare administration
Delgado Community College
New Orleans, LA01.2013
Dental Assisting Program
Eastern College of Health Vocations
New Orleans, LA01.2006
Skills
- Software: Dentrix, Eaglesoft
- Front Office: Patient scheduling, insurance verification, claims submission, billing, collections
- Clinical Support: Chairside assisting, sterilization, tray setup
- Customer Service: Excellent communication, payment plan coordination, multi-line phones
Certification
CPR Certified
Timeline
Dental Receptionist
James Loyola, DMD
01.2023 - 07.2025
Office Manager / Receptionist
Riverbend Dental Clinic
07.2022 - 01.2023
Front Desk Receptionist
Metairie Dental Centre
07.2021 - 07.2022
healthcare administration
Delgado Community College
Dental Assisting Program
Eastern College of Health Vocations