Courtney Brown
Tuscaloosa,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Examination Technician OA
Internal Revenue Service, IRS
Birmingham, AL
10.2024 - 02.2025
- Searching, locating, and documenting specific information from taxpayer's books and records.
- Conduct technical, industry, market, and IRM research for the team manager, team coordinator, and team members.
- Input information to update and retrieve case and related status and information information using database systems such as the Examination Return Control System (ERCS).
- Extract and analyze pertinent statistics or information concerning Coordinated Industry Cases (CIC) and Industry Cases (IC) using ERCS.
- Provided input to update monitoring systems used in support of Industry and Division Strategic Business Plans and Balanced Measures goals and objectives.
- Verified completeness and accuracy of case controls to ensure compliance with established procedures and formats.
- Extract and analyze ERCS data to monitor statutes and to alert the team manager and revenue agent to ensure the protection of government interests.
- Input individual Form 4502 reports onto ERCS. Retrieve data and provide analysis of time expended on individual and related case categories and other 4502 time expenditures.
PSE Clerk
USPS
Northport, AL
02.2023 - 10.2024
- Sold stamps, services and packaging.
- Help customers fill out change of address forms and reports for lost or stolen mail.
- Processed payments and handled cash using point of sale (POS) computer system.
- Weighed parcels, calculating costs based on type, total weight and final destination.
- Obtained receipts for registered and certain insured mail.
- Sold stamps, tracking services and insurance to customers.
Tax Professional
H&r Block
Tuscaloosa, AL
09.2021 - 10.2024
- Answered questions from taxpayers and assisted individuals with completing tax forms.
- Discussed and explained various tax forms with taxpayers.
- Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
- Produced US and state income, gift tax and estate tax returns for individuals.
- Used tax form instructions and tables to complete tax forms.
- Reviewed income statements and documentation of expenditures to determine forms needed to prepare tax returns.
- Calculated form preparation fees according to return complexity and processing time required.
- Computed taxes owed or overpaid for clients.
- Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.
Assistant Store Manager
TravelCenters of America
Cottondale, AL
10.2019 - 03.2023
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Coached and developed store associates through formal and informal interactions.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Education
Bachelor of Science - Accounting
Strayer University
Washington, DC06.2024
Certificate - Pharmacy Technician
Alabama Pharmacy Association
Montgomery06.2023
Bachelor of Science - Business Administration
Ashworth College
Norcross, GA06.2022
Skills
- Postal Form Proficiency
- Distribution Services
- Tracking Protocols
- Retail Sales
- Weight Calculations
- Strong Organization Skills
- People Skills
- Computer Skills
- Friendly, Positive Attitude
- Reliable & Trustworthy
- PPE Use
- Relationship Building
- Active Listening
Timeline
Examination Technician OA
Internal Revenue Service, IRS
10.2024 - 02.2025
PSE Clerk
USPS
02.2023 - 10.2024
Tax Professional
H&r Block
09.2021 - 10.2024
Assistant Store Manager
TravelCenters of America
10.2019 - 03.2023
Bachelor of Science - Accounting
Strayer University
Certificate - Pharmacy Technician
Alabama Pharmacy Association
Bachelor of Science - Business Administration
Ashworth College
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