Courtney Brown
Murfreesboro,TN
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Patient Care Technician
Ascension St. Thomas
12.2023 - Current
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Collected and transported specimens to prepare for lab testing.
- Supported patient admissions, discharges, and transfers to promote team productivity.
Boarding Manager/Vet Assitant
Creekwood Veterinary Hospital
10.2021 - 12.2023
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Administered medications to animals in treatment and documented changes in condition.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Collected, prepared and labeled samples for laboratory testing, culture, and microscopic examination.
- Created and helped maintain new policies to create easier and safer environment for staff.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Accomplished multiple tasks within established timeframes.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Cross-trained existing employees to maximize team agility and performance.
- Defined clear targets and objectives and communicated to other team members.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Performed laboratory tasks by developing radiographs and x-ray images and testing blood and bodily fluids.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
Supervisor
Safari Pet Resort
08.2019 - 08.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Provided enrichment activities to improve physical and psychological well-being of pets and prevent boredom.
- Maintained equipment and facility to keep animal care environment and tools in good working order.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Documented observations of animal behavior and physical condition to track health and progress.
Customer Service
Cinemark
10.2015 - 06.2019
- Utilized exceptional communication to connect with customers, assess needs and present solutions
- Informed customers about special promotions and provided detailed information for various products
- Adhered to all company policies procedures and safety standards
- Exhibited exceptional customer service at all times, including addressing customer inquiries and ensuring resolution
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction
- Delivered exceptional customer service through acknowledgement, communication and commitment to quality.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Cross-trained and backed up other customer service managers.
Education
Associate Degree in Nursing - Nursing Science
Motlow State Community College
Smyrna, TN12.2024
High School Diploma -
Atlantic Coast High School
Jacksonville06.2016
Skills
- Staff Training
- Animal Health
- Collaborate Cross-Functionally
- Medical Records Management
- Customer Relations
- Managing Multiple Tasks
- Team Leadership
- Active Listening
- Problem-Solving Ability
- Document Control
Accomplishments
November 2016 - Employee of the Month
Timeline
Patient Care Technician
Ascension St. Thomas
12.2023 - Current
Boarding Manager/Vet Assitant
Creekwood Veterinary Hospital
10.2021 - 12.2023
Supervisor
Safari Pet Resort
08.2019 - 08.2021
Customer Service
Cinemark
10.2015 - 06.2019
Associate Degree in Nursing - Nursing Science
Motlow State Community College
High School Diploma -
Atlantic Coast High School
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