Courtney Brown-Kamler
Lafayette,IN
Summary
Dynamic professional with a proven track record at WH Long, excelling in customer service and adept in fair housing regulations. Leveraged active listening and problem-solving to enhance tenant satisfaction and streamline application processes. Achieved increased retention rates through empathetic conflict resolution and meticulous property inspections, demonstrating exceptional organizational skills and a commitment to excellence.
Overview
9
9
years of professional experience
Work History
Leasing Consultant
WH Long
08.2021 - Current
- Distributed and followed up on tenant renewal notices.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Greeted clients, showed apartments, and prepared leases.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Verified tenant incomes and other information before accepting lease applications.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
Collections Generalist
Rotech Healthcare
11.2017 - 08.2021
- Organized and maintained supplies to support Type operations.
- Provided exceptional service to clients, resulting in increased retention rates and positive feedback.
- Devised and implemented processes and procedures to streamline operations.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
Costumer Service Representative
Goodwill Industries Of Central Indiana
10.2015 - 11.2017
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
GED -
Lafayette Resource Academy
Lafayette, INSkills
- Customer service
- Fair housing regulations
- Building rapport
- Fair housing policies
- Phone and email etiquette
- Application processing
Timeline
Leasing Consultant
WH Long
08.2021 - Current
Collections Generalist
Rotech Healthcare
11.2017 - 08.2021
Costumer Service Representative
Goodwill Industries Of Central Indiana
10.2015 - 11.2017
GED -
Lafayette Resource Academy
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