Courtney Bruce
Oregon City,United States
Summary
Dedicated professional with proven customer service skills, adept at multitasking and effective time management.Focused on elevating customer satisfaction by delivering exceptional service and memorable interactions. Skilled in navigating fast-paced settings and responding to unexpected challenges. Consistently achieves positive outcomes under pressure.
Overview
7
7
years of professional experience
Work History
Educational Assistant
John Wetten Elementary
Glasston, OR
03.2024 - 08.2025
- Monitored student behavior in the playground, cafeteria, and other school areas.
- Created a positive social environment by encouraging cooperation among students.
- Assisted in creating a safe environment for all students by enforcing school policies.
- Supervised recess periods to ensure safety of all students on the playground.
- Facilitated extracurricular activities such as clubs or sports teams to encourage socialization among peers.
Sales Associate
Cookie Pot Children's Boutique
Gladstone, OR
09.2021 - 03.2024
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
Kids Club Associate
24 Hour Fitness
Gladstone, OR
08.2018 - 03.2020
- Sanitized high-touch surfaces, including toys and tables to maintain clean, safe environment.
- Assisted children in development of social, communication and problem-solving skills.
- Organized and planned age-appropriate reading, crafts and music lessons.
- Developed and implemented age-appropriate lesson plans.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
Customer Sales and Service Expert
24 Hour Fitness
Gladstone, OR
03.2019 - 08.2019
- Nurtured connections with established customers to identify new needs, match offerings and drive sales.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Answered questions and informed customers of current sales and promotions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Handled client inquiries with exceptional professionalism and enthusiasm.
Preschool Teacher
YMCA
Oregon City, OR
02.2019 - 07.2019
- Taught children foundational skills such as colors, shapes and letters.
- Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Developed professional relationships with parents, teachers, directors and therapists.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Created and implemented developmentally appropriate curriculum addressing all learning styles.
- Collaborated with colleagues on developing new classroom projects and monthly themes.
- Incorporated music, art and theater into lesson planning.
Education
High School Diploma -
North Marion High School
Aurora, OR06.2007
Some College (No Degree) -
Clackamas Community College
Oregon City, ORSkills
- Conflict resolution techniques
- Group and individual instruction
- Calm and patient
- Effective listening
- Communication skills
- Problem solving
Timeline
Educational Assistant
John Wetten Elementary
03.2024 - 08.2025
Sales Associate
Cookie Pot Children's Boutique
09.2021 - 03.2024
Customer Sales and Service Expert
24 Hour Fitness
03.2019 - 08.2019
Preschool Teacher
YMCA
02.2019 - 07.2019
Kids Club Associate
24 Hour Fitness
08.2018 - 03.2020
High School Diploma -
North Marion High School
Some College (No Degree) -
Clackamas Community College