Courtney brugh
Atlanta,GA
Summary
High-energy Receptionist Assistant with top-notch clerical abilities and great people skills. Enthusiastic about helping staff and guests with diverse needs. Maintains impeccable files and protects information security. Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Focused Receptionist with 2 years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
3
3
years of professional experience
Work History
Receptionist Assistant
Tucker Animal Hospital
Tucker, GA
03.2023 - Current
- Greeted customers and visitors in a professional manner.
- Answered incoming calls and routed to appropriate personnel.
- Scheduled appointments for clients and ensured accuracy of information.
- Maintained a neat, organized reception area.
- Provided administrative support to the receptionist.
- Processed customer payments in accordance with company policy.
- Prepared documents such as invoices, reports, memos, letters, financial statements.
- Organized filing system for easy retrieval of documents.
- Performed data entry tasks into various software systems accurately and quickly.
- Handled confidential information with discretion and professionalism.
- Responded to customer inquiries via phone or email promptly and courteously.
- Obtained and processed payments from clients for products and services.
- Operated multi-line telephone system to handle high volume of daily calls to Tucker Animal Hospitsl office.
- Handled cash with high accuracy and reconciled accounts weekly to identify discrepancies.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Scheduled and confirmed appointments.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Front Desk Receptionist
Village Park Milton
Alpharetta, GA
08.2022 - 03.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Delivered administration support to team member by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintain daily calendars, set appointments with clients and planned daily office events.
- Served visitors by greeting , welcoming and directing to appropriate personnel.
- Report suspicious individuals to supervisors.
- Scheduled and confirmed appointments and meetings for management team.
- Screen and verified visitors for identification credentials and purpose of visit to maintain security or personnel and office environment.
- Answered phone calls, provided information and connected callers to appropriate personnel.
Home Health CNA
Benton house of Decatur
Decatur, GA
12.2022 - 08.2023
- Assisted patients with daily living activities, such as bathing, dressing, grooming and toileting.
- Provided companionship to elderly and disabled individuals in their home environment.
- Performed light housekeeping duties including laundry, dusting, vacuuming and meal preparation.
- Monitored vital signs such as pulse rate, temperature, respiration rate and blood pressure.
- Observed changes in condition or behavior of the patient and reported it to the supervisor or case manager immediately.
- Instructed families on proper care techniques for their loved ones at home.
- Maintained accurate records of services rendered to each patient.
- Reported any incidents or accidents that occur while providing care to the appropriate authority immediately.
- Provided emotional support to family members during difficult times.
- Organized medical supplies in order to ensure they are available when needed.
- Encouraged independence among clients while helping them maintain their dignity.
- Developed positive relationships with clients through active listening skills.
- Assisted with personal hygiene needs such as shaving, brushing teeth and hair care.
- Kept updated documentation of client progress notes in an organized manner.
- Responded quickly to emergency situations following established protocols.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Observed and reported unusual symptoms and changes to charge nurse.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Assisted residents with bathing and dressing to promote personal hygiene.
Activity Assistant
Village Park Milton
Alpharetta, GA
08.2022 - 11.2022
- Assisted in the planning and implementation of activities for residents.
- Provided assistance to residents with physical limitations during recreational activities.
- Organized and maintained activity supplies and materials.
- Developed individualized programs for each resident based on their interests and abilities.
- Created weekly newsletters about upcoming events and activities for distribution to staff and residents.
- Coordinated musical guests, movies, and other types of resident entertainment.
- Kept actiivitess spaces cleaned and organized.
- Taught classes on various topics such as arts and crafts or music appreciation.
- Organized game nights with board games or trivia competitions.
- Helped organize special events such as birthday parties or holiday gatherings.
- Coordinated transportation arrangements for off-site excursions.
- Helped residents participate in activities with basic and advanced mobility support.
- Updated facility schedule and related records.
- Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.
- Used one-on-one meetings and small groups to engage residents in facility life.
- Organized special trips for residents and accompanied groups throughout each excursion.
- Maintained adequate supplies to meet activities needs.
Assistant Manager
Dollar Tree
Tucker, GA
03.2021 - 11.2021
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled scheduling for store shifts to achieve adequate staffing.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Delegated work to staff, setting priorities and goals.
Education
Some College (No Degree) - Nursing
Georgia Highlands College
Rome, GASkills
- Appointment Scheduling
- Cash Management
- Document Scanning
- Correspondence Writing
- Call Handling
- Reception Area Maintenance
- Confidentiality
- Calendar Management
- Office Organization
Timeline
Receptionist Assistant
Tucker Animal Hospital
03.2023 - Current
Home Health CNA
Benton house of Decatur
12.2022 - 08.2023
Front Desk Receptionist
Village Park Milton
08.2022 - 03.2024
Activity Assistant
Village Park Milton
08.2022 - 11.2022
Assistant Manager
Dollar Tree
03.2021 - 11.2021
Some College (No Degree) - Nursing
Georgia Highlands College
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