Courtney Burcaw
Katy ,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Community Relations Director
Lifewell Senior Living
08.2022 - Current
- Obtained census from 65% to 93% within a year.
- Taught in-house employees strategies for successful internal and external communications.
- Managed social media channels, increasing brand awareness and engagement within the community.
- Led crisis communications and media relations activities in response to challenging situations.
- Built relationships with customers and community to establish long-term business growth.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
Community Relations Associate
Lifewell Senior Living
01.2022 - 08.2022
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Used various social media platforms for media and blogger outreach.
- Organized promotional events and interacted with community to increase sales volume.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Negotiated contracts with clients, ensuring mutually beneficial terms were agreed upon.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Lifestyle Activities Associate
Lifewell Senior Living
08.2021 - 01.2022
- Engaged residents through events, small groups, and personal attention.
- Liaised with community organizations to promote recreational activities.
- Provided emotional support and companionship to improve quality of life for residents.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
Education
Bachelor of Science - Human Resources Management
University of Houston - Victoria
Victoria, TX12.2021
Skills
- Crafting responses
- Organization
- Community Networking
- Social media coordination
- Sales management
- Event Planning
- Communication Planning
- Marketing Communications
- Resident relations
- Crisis Management
- Customer Service
- Customer Relations
- Excellent Communication
- Team Management
- Active Listening
- Critical Thinking
- Verbal Communication
- Conflict Resolution
- Supervision and leadership
Timeline
Community Relations Director
Lifewell Senior Living
08.2022 - Current
Community Relations Associate
Lifewell Senior Living
01.2022 - 08.2022
Lifestyle Activities Associate
Lifewell Senior Living
08.2021 - 01.2022
Bachelor of Science - Human Resources Management
University of Houston - Victoria
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